Title: Senior Director, Delivery LeadWHAT YOU'LL DO: The Senior Director, Delivery is responsible for overseeing and leading teams to deliver large project(s) for clients, and manages schedules, financials, and project change requests to ensure successful and on-time project delivery. The Senior Director, Delivery identifies and addresses potential issues and risks that may impact project deliverables and serves as the point of escalation for project related activities, and is the escalation point for the Customer. The Senior Director may be expected to work across multiple complex projects simultaneously.
- Responsible for overseeing and leading teams to deliver project(s) for clients
- Responsible for meeting specific revenue targets within the Services organization
- Oversee the day-to-day project activities and deliverables, including manages schedules, financials, and project change requests to ensure successful and on-time project delivery
- Makes personnel and staffing decisions on behalf of the practice
- Assumes people management responsibilities including, but not limited to, the management of direct reports, writing and conducting annual performance reviews, managing underperformance, and serving as a hiring manager
- Identifies and develops trusted adviser relationship with project and program stakeholders, sponsors and university stakeholders
- Identifies and addresses potential issues and risks that may impact project deliverables,
- Serves as the point of escalation for project related activities, and for the Customer.
- Reports to Services leadership on project results, metrics, test and deployment management activities
- Manages project scope and changes
- Manages the engagement contract and Statement of Work
- Sets and continually manages project and program expectations while delegating and managing deliverable with team members and stakeholders
- Develops and delivers progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders
- Contributes IP back to Delivery practice
- Mentors project team members
- May work across multiple complex projects simultaneously.
- Perform other related duties and activities as require
WHAT YOU'VE DONE: - Bachelor's degree required
- Project Management Professional (PMP) a plus
- 15+ years of Project Management / Delivery Lead experience in the implementation of P&C insurance software applications
- 5+ years of experience leading the delivery of SaaS based solutions
- 5+ years of experience managing globally distributed delivery teams
- 3+ years of experience in navigating meetings with C-level executives driving business and technology outcomes
- Experience managing the performance of others
- Experience in successfully leading projects and programs to on-time, on-schedule and within budget
- Experience leading, motivating, and managing various project team sizes, including internal and external resources, while holding team accountable for performance
- Track record of leading $10M+/annually in professional services revenue while meeting/exceeding margin commitments
Specialized Knowledge, Skills, and/or Abilities:
- Demonstrated experience managing a client
- Demonstrated experience working both independently and in a team-oriented, collaborative environment
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
- Superior skills in Microsoft applications including Word, PowerPoint, Excel, and Outlook.
- Exceptional organizational skills
- Team-building skills with technical and non-technical staff
- Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Other:
- Travel: 25-50%
- Work Authorization: Legally authorized to work in the country of the job location.
Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.
For reference, the expected salary range for this position is generally positioned as follows based on candidate location:
- 211,800 - 302,500: Candidates living in the Boston, New York City-Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
- 202,100 - 288,800: Candidates living in Chicago, Dallas-Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
- 192,500 - 275,000: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
- 173,300 - 247,500: For all other U.S. locations
This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.
Final compensation will be determined based on the factors outlined above and in accordance with applicable law.
Duck Creek Technologies offers a comprehensive benefits package, which includes:
- Flexible work environment
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan with match (6% employer match up to $12,000 annually)
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Paid holidays, vacation, and volunteer time
- Employee Assistance Program (EAP)
Benefits eligibility and offerings may vary based on role and location.
The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.
