Entity: Corporate Services Department: IS- CybersecurityLocation: 3535 Market Street, hybridSummary:The Senior Director, Cybersecurity Engineering and Operations reports to the CISO and provides multi-faceted leadership for all cybersecurity architecture functions. The role is responsible for leading the implementation, operation, lifecycle management, and continuous improvement of Penn Medicine cybersecurity protection platforms. This role oversees the engineering and operational support of enterprise security controls that protect users, devices, networks, applications, remote access, cloud services, and other critical technology assets across the organization.
The Senior Director drives operational excellence through continuous improvement, process optimization, platform modernization, automation, and service maturity initiatives across the cybersecurity program. This role is accountable for improving the efficiency, scalability, reliability, and effectiveness of cybersecurity services through standardized processes, technology rationalization, workflow automation, metrics-driven performance management, and ongoing operational enhancements. The position partners closely with business, clinical, and technology leaders to reduce risk while enabling innovation and supporting the organization's evolving cybersecurity strategy.
Responsibilities:- Lead cybersecurity engineering and operations teams responsible for implementation, configuration, lifecycle support, and operational reliability of enterprise protection technologies.
- Establish operating models, service expectations, support processes, and platform ownership standards for cybersecurity systems across the enterprise.
- Oversee enterprise firewalls, network segmentation controls, secure web gateways, remote access technologies, VPN services, cloud-delivered network security capabilities, and related network protection platforms.
- Ensure network security controls are designed, implemented, maintained, and optimized to reduce risk while enabling clinical, research, and business operations
- Direct endpoint protection capabilities including next-generation antivirus, endpoint detection and prevention controls, application control, ransomware protection, attack surface reduction, device control, and endpoint compliance technologies.
- Maintain protection strategies across workstations, servers, virtual environments, remote users, and emerging endpoint/device platforms
- Own platform lifecycle activities including upgrades, patching, policy and configuration maintenance, capacity planning, vendor management, technology refreshes, monitoring, documentation, and service continuity planning.
- Drive improvements in platform reliability, performance, scalability, supportability, and measurable security outcomes.
- Advance automation, orchestration, workflow integration, API-based data exchange, and operational efficiencies across cybersecurity platforms.
- Support modernization efforts that improve visibility, reduce manual work, standardize security control deployment, and enable faster execution of cybersecurity priorities
- Partner with Cyber Defense, GRC, IAM, Privacy, Infrastructure, Clinical Operations, Cloud, Application Development, and business stakeholders to prioritize and implement security improvements.
- Translate operational risks, platform gaps, and emerging threats into clear engineering roadmaps, remediation plans, and executive-level status reporting.
- Lead, mentor, and develop cybersecurity engineering and operations staff through workforce planning, coaching, performance management, succession planning, and skills development.
- Provide coaching and mentorship to nurture the development of staff in line with organization's mission and values.
- Build organizational readiness to absorb future cybersecurity engineering capabilities, including identity security engineering, data protection technologies, cloud security platforms, AI security controls, and other emerging protection services as assigned.
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
- Other duties as assigned to support the unit, department, entity, and health system organization.
Education or Equivalent Experience:- Bachelor's degree is required.
- 12+ years of IT experience is required.
- 7+ years of cybersecurity experience is required.
- Master's degree OR 7+ years of management/leadership experience is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
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