Requisition ID: 20635
SummaryThe Senior Director of Customer Strategy provides strategic and organizational leadership for Strategic Energy Management, Customer Programs, and Economic Development, with a primary focus on SRP's commercial and industrial customers. The role anticipates evolving customer and market needs, shapes strategies and solutions that create customer value while advancing SRP's long-term objectives, and provides leadership and guidance across these areas. The Senior Director builds alignment across the organization on complex customer and business opportunities and leads and develops a high-performing organization, strengthening leadership capability, succession planning, culture, engagement, and accountability.
What You'll Do- Set strategic direction for Strategic Energy Management and SRP's commercial and industrial customer segment, anticipating evolving customer needs, market conditions, technology, and industry trends and translating them into strategies and priorities that advance SRP's long-term objectives and support customers' evolving business needs.
- Provide strategic leadership for Customer Programs, advancing a portfolio of customer energy solutions that responds to evolving customer needs, energy technologies, and business priorities, while partnering across SRP to align areas of shared strategy.
- Provide leadership and guidance for Economic Development, supporting strategic priorities and enterprise alignment while empowering effective leadership of the function.
- Build alignment around complex customer opportunities and challenges, bringing together capabilities across SRP to develop integrated solutions and inform broader business decisions.
- Lead and develop a high-performing leadership team and organization, strengthening leadership capability, culture, engagement, accountability, talent development, and succession planning.
- Provide strategic oversight of organizational priorities, resources, and performance, balancing customer value, business and financial considerations, risk, and organizational capacity while driving innovation, continuous improvement, and measurable outcomes.
- Serve as a strategic advisor and senior representative on significant commercial and industrial customer matters, bringing customer and market insights to executive decision-making and cultivating relationships that advance SRP's business, customer, and community objectives.
EducationA bachelor's degree relevant to the assignment from an accredited institution is required.
ExperienceMinimum 15 years of relevant experience required.
Additional Requirements and Qualifications- Travel to SRP field and office locations in the Phoenix metro area is required based on business and operational needs.
- This leadership role is eligible for a hybrid work arrangement, which requires at least two days onsite (office or worksite) per workweek.
- Director-level and above positions are generally expected to maintain a greater on-site presence to fulfill leadership responsibilities. A consistent on-site presence is essential to support executive collaboration, leadership visibility, team engagement, key meetings, and critical organizational initiatives.
- In-office requirements are driven by business and operational needs and may vary over time.
Hybrid WorkplaceSRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.
