Overview
Job Description
This position will manage and oversee Children's Behavioral Health Services (CBHS) including all program and financial activities. This position will work with the Vice President to oversee, plan and implement Corporate Quality Improvement initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Develop resources within programs to improve strategic positioning of Behavioral Health Services for future participation in Managed Care privatization initiatives
• Identify and develop new opportunities for program expansion within service area
• Research and maintain knowledge of resources for opportunities and existing threats to programs within current marketplace
• Market program offerings include but not limited to working with marketing department to develop promotional materials, ensuring that promotional materials are available to staff and that staff are using them at applicable community events, participating in human service alliances to advance funding opportunities
• Ensure that services that are provided are of the highest level and top quality and exceed compliance with regulations throughout all children's behavioral health residential, outpatient and in-home support programs
• Oversee planning and implementation of Corporate Quality Improvement initiative within CBHS
• Maintain a working knowledge of licensing requirements and state-of-the-art standards application
• Organize and implement strategies to improve financial performance and program operations within CBHS including but not limited to negotiating program-sustaining funding rates and maximizing use of fee-for-service opportunities
• Develop and implement strategic plans of action for the expansion of services in program areas
• Maintain direct program responsibility for assigned department/line of service with all performance and financial responsibility of that program
• Develop and oversee achievement of outcome measures for all programs
• Develop policies and procedures for CBHS in conjunction with the Vice President
• Oversee the development and implementation of customer/family satisfaction assessments for all CBHS
• Oversee the development and implementation of the service-provision grievance process for all the CBHS programs
• Coordinate training of staff in all related operational and billing processes including but not limited to managed care principles and funding requirements
• Drive program services in the direction set by the Vice President of Behavioral Health Services
• Develop and maintain trend analysis for programs services
• Participate in 24/7 administrative on-call rotation
• Recruit, select, hire, train, direct the work of, performance manage, and fire (as needed) assigned direct reports
• Fill in for CBHS Directors as needed when positions are vacant
• Perform other duties as assigned
EDUCATION
Master's Degree in a human services discipline including but not limited to Behavioral Health, Psychology, Public Health, Public Administration preferred
QUALIFICATIONS
Licensed as Licensed Professional Counselor/Licensed Clinical Social Worker (LPC/LCSW) or Psychologist in the Commonwealth of Pennsylvania
Five (5) years' management and supervisory experience in children's behavioral health, intellectual and developmental disabilities or social service fields
Demonstrated experience developing and overseeing adherence to program budgets
Experience working in a fee-for-service program
Knowledge of applicable licensing and funding regulations through published regulations and posted bulletins for children's behavioral health services
Must possess excellent customer negotiation, interaction, collaboration, presentation, and written and verbal communication skills
Demonstrated ability to work effectively as part of a team
Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; experience using electronic client records and employee timekeeping systems preferred
Must possess a current, valid driver's license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record, in accordance with Elwyn's Vehicle Operation and Driver's Code Policy 905. For individuals licensed for more than two (2) years, the driving record will be reviewed for acceptability based on the past three (3) years. Additionally, employees required to drive as part of their job may need to successfully complete and pass an Elwyn Road Test before being authorized to drive.
