The impact you'll makeThe Senior Director, Business Development & Sales Operations NA& EU (BDSO) is a business leadership role accountable for delivering predictable business results, improving customer trust, and driving profitable growth through the disciplined execution of planning, commercial, and Value Focus processes for NA and EU regions. This role provides strategic and operational leadership to regional account teams, product and services business development groups, and order fulfillment stakeholders by ensuring alignment of priorities and objectives with both annual and multi-year corporate business goals for the NA& EU regions.
What you'll doEnable business objectives and differentiate sales strategies for multi-year profitable growth:- Lead GCO's Value Focus strategy implementation across all NA and EU regions, in alignment with Lam's long-term business priorities and the Lam Management System.
- Act as a senior partner to Sales, Product Groups, Operations, and executive leadership to enable growth, profitability, and customer success.
Customer Trust & Business Execution:- Continuously improve internal forecasting and planning methods to anticipate customer demand for Lam equipment, upgrades, and services.
- Own improvement of customer trust metrics through speed to response, tool delivery planning systems, and effective management of customer escalations.
- Enable successful customer ramps through on-time tool deliveries, installations, and proactive issue resolution.
- Ensure disciplined execution of Customer Delivery Experience (CDX) priorities across regions and accounts.
Profitability & Commercial Excellence:- Drive profitable growth through disciplined execution of pricing, Value Focus (VF 2.0), and deal governance processes.
- Ensure timely profitability modeling to support Strategic Account Reviews (SARs), quarterly execution reviews, and long-range planning.
- Deliver region-specific pricing uplift and margin improvement commitments in partnership with Revenue Management and field leadership.
What you'll do, con'tPlanning, Forecasting & Operational Rigor:- Own demand planning and forecast integrity across systems and upgrades, including Max Demand View and upside planning horizons.
- Improve Sales Ops Requested Date (SRD) accuracy, configuration, and execution stability through disciplined operating rhythms and cross-functional alignment.
- Lead the quarterly business cadence, including Quarterly Business Reviews (QBRs), and Quarterly Forecast Reviews (QXRs) with accountability to enterprise commitments.
Shareholder Value & Commit Accountability:- Deliver shareholder value by meeting quarterly revenue and shipment commitments within defined forecast tolerance.
- Drive higher efficiency across GCO through improved systems, tools (including AI-enabled capabilities), and standardized processes.
Organization & Talent Development:- Build and lead a scalable global BDSO organization to support sustained multi-year growth.
- Ensure effective hiring, onboarding, and role assimilation so new hires assume full ownership within defined timeframes.
- Strengthen leadership capability, engagement, inclusion, and execution discipline in a high-pressure, high-precision environment.
Who we're looking for- Senior leadership experience in semiconductor capital equipment customer-facing roles in sales (product or services), business planning/operations, product or services marketing, or related commercial roles.
- Proven track record of delivering predictable business results through structured operating cadences and cross-functional execution.
- Strong commercial acumen, including pricing, margin management, and deal governance.
- Experience leading global, distributed teams in complex operating environments.
Preferred qualifications- Experience operating at the executive or managing director level within a global semiconductor equipment company.
- Demonstrated success leading large-scale organizational change or process transformation.
- Strong executive communication and stakeholder management skills.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
#LI-DM1
SalaryCA San Francisco Bay Area Salary Range for this position: $175,000.00 - $389,000.00.
The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and BenefitsAt Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
