Senior Director, Administrative Services

Overview

About the Role: 

The Senior Director, Administrative Services leads LS Power's Administrative Services function across the firm's offices in New York, New Jersey, Massachusetts, Missouri, California, and Texas, setting the strategy, standards, and operating model for the administrative, office management, facilities, and enterprise program services that support employees and business operations. Reporting to the Chief Compliance Officer & Chief Administrative Officer, this role leads a team of senior managers and, through them, an organization of approximately 50 administrative, office management, facilities, and support professionals.

The Senior Director is accountable for service quality, budget and cost stewardship, policy and governance, and the continuous improvement of administrative operations. Partnering closely with senior leadership and functional leaders across the firm, the role aligns Administrative Services with company objectives, scales programs as the firm grows, and delivers a consistent, high-quality employee experience in every office.

This position is based in our New York, NY office, with an expectation of being in the office at least four days per week, spending regular time in our New Jersey office, and visiting other office locations periodically. The role requires a flexible schedule, including evenings and weekends as needed.

Responsibilities

What You Will Do

Strategy, Leadership & Partnership

• Set the vision, strategy, and multi-year roadmap for Administrative Services, aligning department policies, systems, and resources with company objectives in partnership with executive leadership.
• Lead a team of senior managers responsible for approximately 50 professionals across multiple offices and states, building a cohesive, high-performing function.
• Refine and evolve the Administrative Services operating model as required, including organizational structure, support models, coverage, and succession planning, to scale with business growth.
• Serve as Administrative Services' primary partner to functional leaders across the firm, coordinating company-wide communications and employee training for new systems, procedures, and onboarding.
• Lead special projects and cross-functional initiatives on behalf of senior leadership, representing Administrative Services with confidence and authority.

People Leadership & Employee Development

• Coach, mentor, and develop direct reports, setting clear goals, providing regular feedback, conducting performance reviews, and building their capabilities as people leaders.
• Provide guidance to managers throughout the Administrative Services department on employee development, performance management, and career growth, fostering a culture of coaching and continuous learning.
• Oversee training, onboarding, and professional development for office managers and administrative professionals, promoting knowledge sharing and consistent best practices across the function.
• Own employee relations matters across the administrative organization, addressing performance, conduct, attendance, and workplace concerns directly, fairly, and consistently, and escalating to Human Resources when needed.
• Lead talent decisions for the function, including workforce planning, hiring, development pathways, cross-training, and succession planning.

Service Delivery, Programs & Governance

• Oversee and continuously strengthen service standards, procedures, and performance measures for administrative, reception, office management, and facilities services, ensuring consistent, high-quality support in every location.
• Maintain and enforce administrative policies in partnership with other functional leaders, updating them as business and compliance needs evolve.
• Provide executive oversight of established enterprise programs, including corporate American Express, corporate travel, matching gifts and charitable giving, branded merchandise, digital signage, and intranet content, ensuring their effectiveness and company-wide brand consistency, and lead the Corporate Travel working group to improve travel policy, booking tools, and the employee travel experience.
• Lead the Event Planning Committee and sponsor company-wide events, including holiday parties, leadership meetings, project groundbreakings, and employee engagement activities, with execution led by the Administrative Services team.
• Track service quality, program effectiveness, and stakeholder feedback across offices, and lead continuous improvement initiatives that modernize administrative processes, systems, and programs.

Financial, Vendor & Facilities Management

• Develop and manage the Administrative Services and office expense budgets across all locations, applying a cost-conscious, creative approach to maximize value.
• Set vendor strategy for office services, facilities, travel, and enterprise programs, consolidating accounts across offices, negotiating major contracts, and holding vendors accountable for performance and cost.
• Modernize accounting processes tied to administrative systems, including expense report processing, invoice reconciliation and approvals, and the company subscription program.
• Oversee real estate, lease, and facilities strategy for all current and prospective locations, including lease terms, renovations, expansions, relocations, and maintenance of facilities, equipment, and systems.
• Guide office leadership in reconfiguring space and office systems to accommodate headcount growth and changes in business operations.
• Ensure emergency preparedness and business-continuity procedures are in place and maintained across all offices.

Qualifications

We Want You On Our Team Because You...

• Hold a bachelor's degree or have an equivalent combination of education and experience.
• Have 10+ years of progressive administrative, office, or business management experience, including significant experience leading geographically distributed teams through managers.
• Bring deep people management and employee relations experience, including coaching and developing managers, managing performance, and independently resolving complex employee relations matters.
• Have developed and managed departmental budgets and led vendor strategy and contract negotiations.
• Have overseen real estate, facilities, and office projects such as renovations, expansions, and relocations.
• Bring broad knowledge of business functions and experience partnering with senior executives and with HR, Finance, Accounting, Compliance, and IT.
• Possess excellent organizational, project management, problem-solving, and written and verbal communication skills, with strong attention to detail.
• Maintain discretion and confidentiality in handling sensitive information.
• Are proficient in Microsoft Office Suite and experienced with expense and travel booking systems.
• Are able to work in the New York office at least four days per week, spend regular time in the New Jersey office, travel to other LS Power offices as business needs require, and work a flexible schedule, including evenings and weekends as needed.
• Demonstrate Integrity through sound judgment, reliable decision-making, and consistent operational oversight.
• Exhibit Innovation by streamlining processes, implementing best practices, and driving efficiency across offices.
• Thrive on Teamwork, building strong relationships with staff, peers, and leadership at all levels and across locations.
• Take Ownership of responsibilities, balancing strategic priorities with hands-on operational execution.
• Are able to work in the New York office at least four days per week, spend regular time in the New Jersey office, travel to other LS Power offices as business needs require, and work a flexible schedule, including evenings and weekends as needed.
• Demonstrate Integrity through sound judgment, reliable decision-making, and consistent operational oversight.
• Exhibit Innovation by streamlining processes, implementing best practices, and driving efficiency across offices.
• Thrive on Teamwork, building strong relationships with staff, peers, and leadership at all levels and across locations.
• Take Ownership of responsibilities, balancing strategic priorities with hands-on operational execution.

Ideally, You Have

• Experience leading administrative services in a professional services, financial services, investment, or energy environment.
• Experience owning corporate card and corporate travel programs at enterprise scale.
• Demonstrated experience managing office buildout and relocation projects, preferably in the New York metro area.
• Experience building enterprise service standards, policies, and governance frameworks.