A career as a Senior Director - Account opening and Document Management in Investment Operations at National Bank means acting as a strategic leader responsible for performance. The quality and evolution of account opening and document management activities for NBF/1859 and NBDB.
In a highly regulated, high-volume environment where service expectations are high, you play a key role in ensuring rigourous, efficient and predictable execution of operations, while maintaining close relationships with our partners. Your leadership will help us meet our service agreements, improve the partner and employee experience and transform our work practises, in particular by simplifying, standardising, continuously improving and automating our processes.
Your job - Lead account opening and document management activities serving NBF/1859 and NBDB, ensuring overall performance, quality and compliance with service agreements
- Develop a close and collaborative relationship with business partners, understand their needs and ensure a high level of service quality, reliability and predictability
- Ensure rigourous governance of operational performance, particularly in terms of volumes, capacity, service levels, quality, productivity and priority management
- Anticipate capacity and performance issues and implement the operational strategies needed to ensure stability, resilience and efficiency of operations, particularly during periods of high demand
- Lead the sector's transformation and advance existing processes by questioning work methods, identifying opportunities for simplification, standardisation and automation, and actively participating in transformation initiatives
- Foster a culture of continuous improvement within the sector by encouraging teams to constantly develop processes, operational practises and ways of working, while developing the skills and versatility needed to meet current and future Operations needs
- Demonstrate a strong transformational mindset and demonstrate motivating leadership in a changing environment
- Support managers and employees during periods of change to promote understanding, buy-in, adopt new ways of working and ensure the sustainability of changes
- Engage and develop managers and teams to build a high-performing, engaged, agile and accountable organisation that can evolve with partners' needs and adapt to the sector's transformations
- Work closely with technology teams, business lines, projects and continuous improvement teams and various partner functions to develop processes, tools and automation capabilities, while ensuring that solutions meet operational needs and realities
- Ensure compliance with regulatory requirements, operational controls and the risk management framework applicable to the activities under their responsibility
- Actively contribute to the implementation of regulatory and operational changes that have an impact on account opening and document management and ensure integration into teams
- Represent your sector with the various partners and contribute to governance bodies related to the activities under your responsibility
Your team In Operations, you will report to the Senior Director responsible for Operations investments and will lead the teams responsible for opening accounts and managing documents for NBF/1859 and NBDB, including three managers and approximately 60 employees.You work closely with the business, technology and operational teams to develop ways of doing things and support the growth of our partners.
We promote an agile, caring and constantly evolving work environment. You benefit from a hybrid work model with a minimum of 3 days a week in the office and the possibility of working remotely the other 2 days, offering flexibility and in-person collaboration to support your professional and personal balance.
Your leadership is key to developing engaged, versatile and high-performing teams while accelerating the transformation towards simpler, standardised and automated processes.
The Bank values continuous development and internal mobility. Our personalised training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are available to you at any time.
You work in an environment where execution quality, partner experience and operational performance are top priorities.
Prerequisites - Bachelor's degree in a related field and relevant experience in operations management, or equivalent combination of training and experience
- Significant experience in managing operational teams and managers, including developing teams' skills and versatility
- Solid experience in operations management, particularly in terms of volumes, capacity, service levels, quality and performance
- Experience in operational transformation, continuous improvement and change management, including simplifying, optimising or automating work processes
- Experience collaborating with business partners as well as project, continuous improvement and technology teams in implementing operational changes
- Knowledge of wealth Management and Securities Operations, an important asset
Languages: English, French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
SkillsPress space or enter keys to toggle section visibility
Critical Thinking Diversity & Inclusion Emotional Intelligence Innovation Management Risk Management Stress Management Business Alignment Data-Driven Decision-Making Decision Making Learning Agility Mobilization Partner Development Resiliency Strategic Vision Strategy Execution
Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and family assistance program
* Preferential banking services
* Involvement in community initiatives
* Telemedicine service
* Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
