About the RoleAbout the RoleSenior Developer Success Engineers (Sr. DSEs) own the post-sale technical relationship with Finch's most strategic customers. You'll proactively manage a vital portfolio, driving critical milestones, building technical solutions, and taking ownership of account health metrics. Beyond individual account work, you'll lead critical cross-functional projects, set vertical / use-case based strategy, and keep stakeholders informed as you manage initiatives that improve the broader Success organization and functions.
Finch's Sr. DSEs independently diagnose complex technical problems, explore creative solutions, and translates domain expertise into strategic guidance that shapes how customers build on Finch. You'll develop customized engagement plans, identify growth opportunities, and build strong relationships with technical and executive stakeholders. You sit at the center of the customer experience: surfacing systemic product feedback to Engineering and Product, contributing to developer resources, and collaborating with Product and Marketing to share what you learn from the field.
What You'll Do- Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
- Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership.
- Conduct in-depth architectural assessments of customers' employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
- Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short.
- Develop and implement customized engagement plans tailored to each account's maturity, integration complexity, and growth potential.
- Generate monitoring of key account health metrics, identify early warning signals, and take proactive action to mitigate churn risk.
- Provide domain-specific guidance to developers, leveraging solid expertise in payroll, benefits, HR systems, and the broader employment data ecosystem.
- Advance Finch's developer documentation and resources so that integrating with Finch is as self-serve as possible.
- Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience.
What You'll Bring- 5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
- A track record of independently managing a portfolio of technical accounts and driving measurable impact.
- Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues.
- A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
- Comfort working across the stack: you've touched Node.js, SQL databases, and caching layers (e.g., Redis), even if you're not regularly writing production code.
- Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives.
- Experience leading or coordinating small projects across teams-you're comfortable setting direction, defining milestones, and keeping people aligned.
- Creative problem-solving instincts - you don't just follow the playbook; you explore alternative solutions and build new ones when needed.
Success Looks Like- Deep exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
- Technical end-to-end project management experience.
- Experience using Git in a professional environment.
- A history of mentoring or onboarding junior team members in a technical customer-facing function.
$190,000 - $210,000 a year
Finch's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. We also offer exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission) range for this role is: $190,000 - $210,000
Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors
