Req ID: 397340
We are currently seeking a Senior Desktop Support Technician to join our team in Milwaukee, Wisconsin (US-WI), United States (US).
Job Summary: The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a Tech Bar-an accessible walk-up location for immediate troubleshooting and IT fixes-enhancing user satisfaction and minimizing downtime. Proficient in troubleshooting, IT asset management, and customer service, the role ensures efficient handling of changes and repairs while contributing to comprehensive IT support that maximizes productivity across mission-critical environments.
Job Duties:- Proficiency in troubleshooting end-user devices
- Ability to provide on-site IT support as needed
- Familiarity with IT asset management
- Strong communication and customer service skills
Basic Qualifications:- Bachelors degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
- Minimum 10 years experience performing deskside technical support roles or responsibilities
- Ability to obtain Public Trust clearance
NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $80,250 - $133,750. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
