Job DescriptionPush what is possible in a fast-growing electric vehicle partnership. In this role, you will help shape a best-in-class financing experience for Rivian and its customers through strong relationships and innovative solutions. You will lead execution, drive adoption, and elevate performance through projects and training. If you thrive on ownership, influence, and building lasting partnerships, this is a high-impact opportunity.
As a Senior Relationship Manager in Chase Auto, you deliver exceptional value and a best-in-class financial partnership for Rivian, its retail locations, and consumers by driving adoption of retail and commercial financing solutions. You will build strong, trust-based relationships, support sales execution, and help ensure initiatives are implemented smoothly and consistently. You will partner with internal teams to align priorities, improve processes, and deliver outcomes that reflect our customer-obsessed culture. We succeed through collaboration, disciplined follow-through, and a commitment to exceeding expectations.
Job responsibilities
- Travel to partner locations and joint marketing events to support relationship growth and program execution
- Develop and deliver partner training on finance programs, contracts, policies, and procedures
- Promote best practices and help drive consistent execution across the team
- Lead product-based training for internal partners to ensure fluency in Rivian products and services
- Develop and manage monthly reporting on market dynamics and competitive intelligence
- Own execution for branch activations to support program adoption and customer engagement
- Support remarketing programs to minimize losses, strengthen retention, and address escalations and end-of-lease inquiries
- Identify and execute program enhancements that grow volume and improve profitability
- Lead strategic initiatives from concept through implementation, including coordinating cross-functional delivery
Required qualifications, capabilities, and skills
- Ability to travel 30% in support of partner visits and joint events
- Demonstrated ability to manage expenses with budget discipline and align to guidelines
- Experience managing a large sales territory with in-depth, meaningful client meetings
- Knowledge of indirect auto finance products, including retail and lease financing
- Experience underwriting within the auto finance industry
- Demonstrated people leadership skills, including the ability to influence outcomes through others
- Demonstrated ability to establish and maintain strong client relationships
- Strong sales presentation skills to drive adoption of products and services
- Proficiency with Microsoft PowerPoint, Excel, and Word
- Experience using video conferencing tools for client meetings
- Excellent written and verbal communication skills, including presenting clearly to senior leaders and key stakeholders
Preferred qualifications, capabilities and skills
- Strong problem-solving and execution skills in a fast-paced environment
- Advanced proficiency with PowerPoint and Excel
- Knowledge of consumer finance operations and servicing workflows
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
