Experience in cybersecurity and/or SaaS environments is a plus
Strong business acumen to connect customer goals with measurable outcomes
Strategic problem-solver with the ability to drive execution across teams
Proven ability to engage and influence senior stakeholders
Executive presence to build trust quickly in complex environments
Strong cross-functional leadership skills
Highly organized and effective at prioritization
Data-driven mindset to identify patterns and translate insights into action
Collaborative and resourceful in a scaling organization
Passionate about delivering exceptional customer experiences
Responsibilities
Act as the primary business owner of the customer relationship post-sale
Build trusted, long-term relationships with key stakeholders
Own the post-sale success of DataDome's largest enterprise customers
Serve as a strategic advisor by translating complex challenges into actionable plans
Drive product adoption and value realization through deep product knowledge
Monitor customer health and proactively identify risks and opportunities
Lead escalation management to ensure timely resolution of critical issues
Drive structured business reviews that quantify value and align stakeholders
Identify and drive expansion opportunities in partnership with Sales
Collaborate cross-functionally to deliver a seamless customer experience
Champion the voice of the customer internally
Benefits
Fully remote position with a $500 stipend for home workspace setup
Health benefits including medical, dental, and vision insurance
Investment in personal learning and development
Virtual and onsite team-building events throughout the year
Paid leave for new parents and care packages for growing families
27 days of PTO plus 12 national holidays
401K eligibility with matching
Full Job Description
Your scope: As the Customer Success Manager you will
Act as the primary business owner of the customer relationship post-sale.
Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome's capabilities.
Own the post-sale success of DataDome's largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
Identify and drive expansion opportunities in partnership with Sales.
Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
Champion the voice of the customer internally, influencing product direction and operational improvements.
It would be great if...
5+ years in a Customer Success Management role
Experience in cybersecurity and/or SaaS environments is a plus
Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome's value
Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams
Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
Executive presence with the ability to build trust quickly and navigate complex customer environments
Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams
Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
Collaborative, resourceful, and comfortable building processes in a scaling organization
Passionate about delivering exceptional customer experiences and building long-term, value-based relationships
Success in This Role Means
Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.
Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).
What's in it for you?
Fully remote position (US-based) with the flexibility to work from anywhere in+ $500 stipend to help you set up your ideal home workspace.
Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.
Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more.
Parent Care: Paid leave for new parents following the birth or adoption of a child (duration per local policy), plus gifts and care packages to celebrate growing families.
PTO: 27 days + 12 national holidays.
401K: eligibility + matching.
What are the next steps?
Talent Acquisition Manager will contact you for a first chat
You will then meet with Leta, Chief Customer care
You will complete a case study and a review with the team
The final step will be a one-on-one meeting with Benjamin CEO and Co-Founder
