Job DescriptionYou'll be joining the company in the most exciting time. Our New York office was opened just 1 year ago, so you will have the opportunity to set up processes in which the US Customer Success Team will operate.
WHAT YOU'LL DO:
- Maintain the client at all stages of work after the sale:
- Evaluate the client's business tasks (at an expert level)
- Manage enterprise projects for key customers
- Lead the onboarding of the new client and ensure a successful project launch (assist in feature selection and content filling).
- Educate and train clients on how to work with our product (Mobile App, CRM-system, POS integration).
- Track & monitor the client's KPI and identify potential problems.
- Develop materials to help clients understand actions they need to take to achieve success.
- Solve complicated cases and conflict situations.
- Develop Customer Success processes:
- Strategize, conceive and execute internal processes to streamline and scale customer-success work.
- Identify areas for improvement for our Product and Customer Success functions as a whole.
- Communicate internally with relevant stakeholders in sales, marketing, product and engineering to make your customers' lives better.
- Participate as a panelist or speaker at industry events as an expert in Customer Success.
ABOUT YOU:
- At least 3 years experience as a Customer Success Manager in a SaaS company.
- Experience in sales, marketing and restaurant business (as a big plus).
- Account management, problem-solving and excellent project management skills.
- Skilled in communicating with clients and conveying a lot of complex information in a simple way both verbally and in forms of presentations, letters, spreadsheets, etc.
- Organized and systematic with great attention to detail.
- Positive attitude, openness, and ability to handle stress.
- Able & willing to travel periodically as the job requires.
WHAT WE OFFER:
- Opportunity to get experience with launching mid and enterprise level tech projects.
- Participation in the development and optimization of Customer Success in the US market.
- Competitive compensation package.
- Medical insurance coverage
- Flexible working hours.
- Super friendly team.
QualificationsAdditional Information 
