About the roleWe're hiring a Customer Success Manager! You'll join Healthie's Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our AI-native, HIPAA-compliant platform. In this position, you will be responsible for:
- Building strategic relationships with healthcare executives, practice managers, and clinical champions transforming patient care
- Mastering customer workflows, understanding patient care goals and operational objectives while positioning Healthie for maximum impact
- Creating and executing success plans and QBRs tracking clinical KPIs and operational metrics
- Identifying expansion opportunities and optimization strategies that foster sustainable practice growth
- Diagnosing operational inefficiencies and clinical workflow bottlenecks, implementing solutions that deliver lasting value
- Providing expert guidance throughout the customer journey-from onboarding and training to renewal and expansion
- Serving as primary escalation point to resolve issues quickly and maintain exceptional customer satisfaction
- Collaborating with Product, Engineering, Sales, and Marketing teams to shape platform enhancements reflecting real provider and patient needs
- Driving measurable revenue and customer health improvements while building meaningful healthcare partnerships and serving as the voice of healthcare within our organization
At Healthie, we are
AI-enabled and AI-acceleratedin how we build. We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality.
About you- You have 8+ years in customer-facing roles with proven customer success expertise, ideally in healthcare, healthtech, or high growth SaaS technology companies
- You have a demonstrated track record managing complex books of business, including key accounts and at-risk clients, with measurable success in client health, retention, growth, and referenceability
- You're an advanced practitioner who takes a consultative approach to maximize client value, mastering product positioning and best practices to influence stakeholders toward optimal outcomes
- You can drive successful executive meetings and quarterly business reviews independently, excelling at leading difficult conversations with clients when needed
- You're an excellent communicator with expert presentation skills, able to break down complex subjects for healthcare leaders from practice managers to C-suite executives
- You work autonomously on large, complex accounts while serving as a mentor to junior teammates, efficiently managing and delegating work to account teams
- You have advanced domain knowledge of company operations and user workflows, with experience in technical implementations including APIs, integrations, and platform configurations
- You possess strong understanding of business delivery models and operational nuances, with healthcare/healthtech experience strongly preferred
- You're a high contributor to team and company goals, leading cross-functional initiatives and supporting sales functions in upsell negotiations
- Bonus points if you've worked with private practices, multi-provider groups, or health systems.
Details, details- This is a full-time, NYC-Hybrid position.
- U.S. work authorization is required.
- The salary range for this position is a base between $105,000 - $130,000.
Interview Process- Quick chat with someone from our Talent team (15 minutes)
- Meet with with Caseley, VP of Customer Management & Emma, Director of Customer Success (30 minutes each)
- In Person: Case Study with Emma, Caseley and 2 other members (that we rotate) of the Customer Success team (30 minutes)
- Final session with Tariq, COO (30 minutes)
- Reference Checks
Learn more at gethealthie.com/careers.
