Bachelor's degree in business, marketing, sales, or related field; or equivalent experience.
7+ years of successful sales or account management experience in a comparable business environment.
Preferred knowledge of assigned market sectors such as law firms, tax & accounting, or corporations.
Proven ability to prioritize accounts and manage multiple projects effectively.
Strong analytical, organizational, and interpersonal communication skills.
Prior account management experience is preferred.
Willingness to travel within assigned territory.
Responsibilities
Serve as the primary contact for users within existing client accounts, focusing on user engagement and renewals.
Establish long-term relationships with customers and identify up-sell opportunities.
Proactively monitor account health and develop engagement strategies.
Train and support assigned accounts to maximize product utilization, including onboarding new employees.
Assist clients in setting up alerts, dashboards, and other tools.
Collaborate with Relationship Partners to define account-specific strategies and identify growth opportunities.
Participate in special projects and perform additional duties as assigned.
Benefits
Participation in the Client Incentive Bonus program with quarterly and annual incentives.
Full Job Description
The Senior Customer Success Manager II Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention. Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion.
What you will do:
Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
Establishes long-term relationships with customers and identifies up-sell opportunities.
Proactively monitors account health and crafts engagement strategies.
Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
Helps clients set up alerts, dashboards, and more.
Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
Participates in special projects and performs other duties as assigned.
You need to have:
Bachelor's degree with coursework in business, marketing, sales or related field; or equivalent experience.
7 or more years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
Proven ability to prioritize accounts and manage multiple projects and activities to meet business' objectives and deadlines.
Strong analytical, organizational and interpersonal communication skills.
Prior Account Management experience is preferred.
Ability to travel within assigned territory.
Compensation Range: $100,000.00-$150,000.00
You will also participate in the Client Incentive Bonus program which has quarterly and annual incentive elements. During the interview process, our hiring team will discuss the compensation elements that make up the on-target earnings for this role, including how to maximize your earnings in this position.
