You Are:You are a customer-focused, relationship-driven professional who is passionate about helping customers achieve meaningful business outcomes. You combine strong business acumen with exceptional communication and problem-solving skills, enabling them to build trust with stakeholders at all levels. You are proactive, highly organized, and comfortable managing multiple priorities in a fast-paced environment while using data to identify opportunities, mitigate risk, and drive customer success. A collaborative team player, you work effectively across Sales, Product, Professional Services, and Support to deliver an outstanding customer experience and contribute to customer retention and growth.
The Work: - Manage a portfolio of customer accounts and serve as the primary post-sale relationship owner.
- Drive customer onboarding, adoption, engagement, and long-term success.
- Develop success plans and conduct regular business reviews aligned to customer goals.
- Monitor account health, proactively mitigate risk, and execute retention strategies.
- Identify expansion opportunities and partner with Sales on renewals and growth.
- Act as the voice of the customer by sharing feedback with Product and cross-functional teams.
- Track customer outcomes, adoption metrics, and key performance indicators to drive value realization.
Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.
Basic Qualifications:- A minimum of five years of experience in Customer Success or Account Management.
Preferred Qualifications:- Experience independently managing a portfolio of strategic, enterprise, or high-value customer accounts.
- Documented measurable improvements in retention, revenue growth or customer adoption.
- Excellent relationship management, communication, and problem-solving skills.
- Strong business acumen with the ability to translate customer goals into measurable outcomes.
- Experience managing multiple accounts in a fast-paced, cross-functional environment.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/27/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $73,800 to $218,800
Colorado $73,800 to $189,000
Connecticut $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maine $62,800 to $161,000
Maryland $73,800 to $189,000
Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York $68,300 to $218,800
New Jersey $78,500 to $218,800
Ohio $68,300 to $175,000
Virginia $68,300 to $201,300
Washington $80,200 to $201,300
