The
Senior Customer Program Manager is responsible for managing customer requests, commitments, documentation, schedules, and action items across complex technical programs. This role serves as a key interface between customers and internal engineering, operations, project management, and legal teams.
Key Responsibilities- Manage and prioritize customer requests, requirements, and commitments.
- Organize and maintain customer-provided documentation, specifications, contracts, and program information.
- Develop and maintain the high-level program schedule, including key milestones and deliverables.
- Review contractual documents and work with in-house legal counsel to understand and appropriately apply contractual requirements.
- Maintain a customer-facing action tracker, including owners, due dates, and status.
- Drive cross-functional teams to close customer and internal action items on time.
- Identify schedule, scope, contractual, and execution risks and escalate as appropriate.
- Coordinate customer meetings, document decisions, and communicate program status.
- Ensure customer expectations and commitments are clearly understood across the organization.
Requirements- This position requires access to export-controlled information. Employment is contingent upon the applicant being a U.S. person as defined by 8 U.S.C. a7 1324b(a)(3).
Experience:- Degree in Engineering or a related field.
- 10+ years of experience in program management.
- Strong organizational and project management skills.
- Exceptional attention to detail and follow-through.
- Ability to understand technical and contractual documents.
- Strong written and verbal communication skills.
- Ability to work effectively across engineering, operations, legal, and executive teams.
- Experience with project scheduling and action-tracking tools.
Preferred- Experience in photonics, lasers, optics, or quantum.
- Technical or engineering background.
- Experience managing complex hardware development programs.
Startup Mindset: - You're creative, flexible, and eager to wear multiple hats.
- You're passionate about building systems from the ground up and comfortable with ambiguity and change.
BenefitsThe expected annual salary range for this position is $130,000-$175,000.
As a full-time employee, you will be eligible for Monarch's comprehensive benefits package, which includes:
- Medical, Dental, and Vision insurance
- Fidelity 401(k) plan with 4% employer matching
- 20 paid time off (PTO) days per year
- 13 paid company holidays
- 9/80 work schedule (every other Friday off)
