Benefits:Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.
Salary:The annual salary for this position ranges from $130,000 - $155,000 and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidate's experience, qualifications, and/or skillset.
SummaryThe Senior Customer Engagement Integration Engineer is responsible for designing, developing, governing, and supporting Signode's enterprise integration and Business Document Exchange Hub capabilities. The role enables reliable business-to-business and internal business document exchange across customer, supplier, logistics, banking, ERP, customer engagement, manufacturing, e-commerce, data, and Connected Services platforms.
This position provides technical leadership for EDI, APIs, managed file transfer, application integration, event-driven integration, document transformation, and orchestration. The engineer will connect current and future ERP environments, including Microsoft Dynamics AX 2012 and Dynamics 365 Finance & Operations, with Dynamics 365 Customer Engagement, Signode Connected Services, digital commerce solutions, regional business systems, external trading partners, and enterprise data platforms.
The successful candidate combines deep integration engineering expertise with a strong understanding of customer-facing and supply-chain business processes. The role establishes reusable patterns, operational controls, and integration standards that improve partner onboarding, transaction reliability, visibility, security, and scalability across the enterprise.
Essential FunctionsCustomer Engagement & Business Document Exchange Hub Architecture- Design, implement, and continuously improve Signode's enterprise Business Document Exchange Hub and customer engagement integration architecture.
- Define reusable integration patterns for B2B, application-to-application, API-led, file-based, event-driven, and document-oriented exchange.
- Develop integration roadmaps supporting current and future ERP platforms, Dynamics 365 Customer Engagement, Connected Services, e-commerce, manufacturing, logistics, and enterprise data platforms.
- Establish standards for interface design, naming, versioning, mapping, transformation, exception handling, monitoring, documentation, and support ownership.
- Drive simplification and rationalization of integration technologies, interfaces, and EDI service providers where appropriate.
B2B, Business Network & Trading Partner Integration- Design, implement, test, and support customer, supplier, distributor, logistics, banking, warehouse, and third-party EDI integrations.
- Support common ANSI X12 and EDIFACT business documents, including purchase orders, order acknowledgments, advance ship notices, invoices, remittance advice, inventory advice, warehouse transactions, and functional acknowledgments.
- Manage secure connectivity using AS2, SFTP, HTTPS, APIs, value-added networks, managed file transfer, and cloud integration services.
- Lead technical onboarding of trading partners, including requirements analysis, mapping specifications, connectivity, certification testing, cutover, and production stabilization.
- Coordinate with existing EDI providers and implementation partners to maintain service quality, resolve issues, and support future platform consolidation.
Procurement Network & Business Portal Integration- Design, implement, and support integrations with procurement and supplier collaboration platforms, including SAP Ariba, Coupa, and other customer or supplier business networks.
- Enable the exchange of purchase orders, confirmations, invoices, catalogs, pricing, shipment notifications, inventory information, and supplier master data through portal, API, EDI, and hybrid integration models.
- Design scalable approaches for supporting portal-based transactions alongside traditional EDI and API-based integrations.
- Establish reusable onboarding, certification, monitoring, and support processes for procurement network participants.
- Collaborate with Procurement, Supply Chain, Finance, Customer Service, and external partners to optimize end-to-end procure-to-pay and supplier collaboration processes.
- Evaluate new business network technologies and recommend integration patterns that align with Signode's Business Document Hub and Connected Services strategies.
ERP, Customer Engagement & Enterprise Application Integration- Design and support integrations across Microsoft Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, regional ERP solutions, and future ERP platforms.
- Integrate manufacturing, quality, warehouse, transportation, logistics, e-commerce, customer portal, service, finance, and reporting solutions.
- Enable consistent customer, vendor, item, order, shipment, invoice, inventory, service, and reference-data exchange across the application landscape.
- Support ERP implementations, migrations, acquisitions, divestitures, and business transformations while protecting business-process continuity.
- Partner with application, data, security, infrastructure, business process, and regional IT teams to deliver end-to-end solutions.
API & Integration Platform Engineering- Design and develop REST, SOAP, message-based, file-based, and event-driven integrations.
- Build solutions using Azure Integration Services, including Logic Apps, Service Bus, Functions, Event Grid, and API Management, as applicable to the approved enterprise architecture.
- Develop reusable APIs, services, connectors, mappings, transformations, workflows, and orchestration components.
- Implement source control, automated testing, CI/CD, release management, environment promotion, and Infrastructure-as-Code practices using GitHub, Azure DevOps, or approved enterprise tools.
- Apply secure-by-design and supportable engineering practices across the integration lifecycle.
Operations, Monitoring, Security & Governance- Implement end-to-end monitoring, alerting, reconciliation, replay, and observability for business-critical document flows.
- Provide Tier 2/3 production support, root-cause analysis, problem management, and permanent corrective actions for integration failures.
- Define service-level measures and operational dashboards for transaction success, latency, exceptions, backlog, partner onboarding, and recovery.
- Ensure integration solutions comply with Signode architecture, cybersecurity, privacy, data governance, SOX, audit, retention, and regulatory requirements.
- Maintain current interface inventories, data-flow diagrams, mappings, runbooks, support procedures, architecture decisions, and knowledge articles.
- Manage and maximize EDI scorecards received from Customers.
Business Partnership & Technical Leadership- Translate business requirements into scalable technical designs and clear interface specifications.
- Facilitate design reviews with business stakeholders, customers, suppliers, service providers, and technical teams.
- Mentor engineers and service partners on integration standards, troubleshooting, design quality, and operational excellence.
- Evaluate emerging integration, API, automation, and intelligent document-processing capabilities and recommend adoption when they create measurable business value.
- Communicate risks, dependencies, decisions, and service performance clearly to technical and business leadership.
QualificationsEducation- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field, or equivalent experience.
- Advanced degree in Information Systems, Engineering, or Business Administration is preferred.
- Relevant certifications in Azure integration, API management, cloud architecture, EDI, security, or DevOps are a plus.
Experience- 8+ years of experience in enterprise application integration, EDI, middleware, API engineering, or ERP integration roles.
- 5+ years of hands-on experience designing and supporting enterprise EDI and B2B integration solutions.
- Experience integrating Microsoft Dynamics AX 2012 and/or Dynamics 365 Finance & Operations with internal and external systems.
- Experience implementing cloud integration platforms, API management, managed file transfer, and enterprise monitoring capabilities.
- Experience supporting manufacturing, distribution, supply-chain, customer service, or other transaction-intensive global operations is strongly preferred.
- Experience working directly with customers, suppliers, distributors, logistics providers, banks, EDI providers, and systems-integration partners.
- Experience supporting ERP implementations, migrations, acquisitions, divestitures, or large-scale business transformation programs is preferred.
- Experience integrating procurement networks, supplier portals, and B2B business networks such as SAP Ariba, Coupa, GHX, Jaggaer, or similar platforms is highly desirable.
Skills- AI: Copilot, GitHub Copilot, Azure AI, etc.
- Integration Architecture: Enterprise integration patterns, API-led connectivity, event-driven architecture, orchestration, messaging, managed file transfer, monitoring, and error handling
- EDI & Business Documents: ANSI X12, EDIFACT, XML, JSON, CSV, flat-file formats, mapping, transformation, acknowledgments, partner onboarding, AS2, SFTP, HTTPS, and VAN services
- Procurement & Business Network Technologies: SAP Ariba, Coupa, Supplier portals, Procurement networks, Catalog management, Procure-to-Pay (P2P), Supplier collaboration, PunchOut integrations, cXML, OpenPeppol (preferred), Supplier onboarding and certification
- Microsoft & Cloud Technologies: Azure Logic Apps, Service Bus, Functions, Event Grid, API Management, Azure DevOps, GitHub, and related integration services
- Development: C#/.NET, REST APIs, SOAP services, SQL, XML/XSLT, JSON, scripting, source control, automated testing, and CI/CD
- Enterprise Applications: Microsoft Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, e-commerce, manufacturing, warehouse, transportation, and enterprise data platforms
- Business Processes: Order-to-Cash, Procure-to-Pay, Plan-to-Produce, Warehouse and Logistics, Customer Service, Finance, and master/reference data
Personal- Customer-focused and motivated to improve the reliability and simplicity of business interactions.
- High level of personal integrity and disciplined ownership of business-critical services.
- Able to explain complex integration concepts to both technical and non-technical audiences.
- Highly organized, detail-oriented, and effective across multiple priorities and global stakeholders.
- Comfortable working across project delivery and production operations.
- Able to travel globally as required.
Functional Success Drivers:- Customer Focus (Interpersonal)
- Process Management (Intellectual)
- Analysis Skills (Intellectual)
- Problem-Solving (Intellectual)
- Communication (Interpersonal)
- Results-Oriented (Personal)
