Role SummaryThe Sr. Contracts and Warranty Analyst is a subject matter expert in resolving issues with supplier agreements, operational performance, service bulletin claims and warranty claims and maintains warranty provisions at Alaska Airlines (AS) and Hawaiian Airlines (HA). As an individual contributor, this role researches, prepares and analyzes data in support of warranty claims and commercial support remedies and participates in cross-functional efforts to enhance supplier contracts and escalates contractual issues, repetitive parts discrepancies and persistent warranty denials.
Key Duties- Act as a subject matter expert in Tech Ops' principal agent in resolving remedial issues with supplier contracts, operational performance, and warranty claims.
- Be recognized as a subject matter expert in supplier contracts to include rates, service level agreements (SLA's), and terms and conditions.
- Act as principal advisor on Supplier warranty matters within Tech Ops.
- Escalate contract and warranty issues to Supplier senior leadership to ensure contract adherence and obtain better outcomes for the company.
- Establish and maintain a contracts depository to manage existing contracts and agreements.
- Develop metrics, reporting, scorecards and related processes to track supplier performance.
- Lead efforts to negotiate resolutions to supplier performance issues with root cause corrective action (RCCA) plans.
- With minimal direction from leadership, exercise considerable judgement to make decisions in contracts and warranty to identify and resolve issues as they arise.
- Develop and own a workflow for collaborative contract review amongst all applicable Tech Ops & Supply Chain Management functions to ensure coverage and compliance.
- Collect feedback from Procurement, Material Control, Engineering and other Tech Ops and Supply Chain Management departments on supplier performance issues that require resolution.
- Lead efforts to maintain warranty terms data and related processes in Trax to aid in the successful identification and capture of warranty claims.
- Develop analytical reviews of contract management and warranty best practices in comparison with industry to implement process improvement.
- Conducts research and complete financial analyses (e.g., cost/benefit).
- Create strong customer and transportation carrier relationships.
- Provide feedback on performance and mentor other members of the team.
Job-Specific Experience, Education & SkillsRequired - 4 years of experience in contracts, warranty, supply chain, airport operations and/or other relevant fields.
- Bachelor's degree in business administration or related field; or an additional two years of relevant training/experience in lieu of this degree.
- Ability to develop and manage pricing agreements.
- Demonstrated change management, leadership, and presentation skills.
- Ability to travel up to 15%
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Job-Specific Leadership ExpectationsEmbody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Range$78,850-$130,050 / year
Pay DetailsHNL Location - $78,850 - $118,300
SEA Location - $86,700 - $130,050
Salary DetailsPay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don't typically hire at the top of the range.
Total RewardsAlaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Apply by 7:00 PM Pacific Time on10/31/2026
FLSA StatusExempt
Employment TypeFull-Time
Regular/TemporaryRegular
Requisition TypeManagement
LocationHonolulu
L:#LI-B
