Job Family:Management Consulting
Travel Required:Up to 25%
Clearance Required:None
What You Will Do:- Lead consumer protection activities for state/local grant programs and translate program requirements into operational policies and procedures.
- Manage the end-to-end application lifecycle, ensuring efficient processing and achievement of client-defined KPIs and performance metrics.
- Develop and maintain complaint-resolution procedures, escalation protocols, contractor requirements, customer disclosures, and related program documentation.
- Build productive working relationships with clients and colleagues through strong communication, preparation, and follow-through.
- Participate in client meetings, workshops, interviews, and working sessions, communicating effectively with stakeholders and escalating broader project issues as appropriate.
- Provide day-to-day guidance, mentoring, and first-level review for junior team members and subcontractors assigned to the workstream.
- Support project administration activities, including schedules, deliverable tracking, action-item management, and project documentation.
- Oversee the intake, investigation, escalation, resolution, and documentation of consumer complaints and issues.
- Partner with contractor management, quality assurance, monitoring and compliance, customer service, technology, marketing, and program operations teams to identify and mitigate consumer risks.
- Monitor consumer protection metrics and analyze complaints, customer feedback, inspections, and program data to identify trends and systemic risks.
- Develop corrective actions and program improvements in response to identified consumer protection issues.
- Support fraud, waste, and abuse prevention activities and the escalation of potentially improper contractor or program activity.
- Develop training, guidance, and consumer-facing materials that clearly communicate customer rights, program requirements, and available avenues for assistance.
- Provide consumer protection reporting and recommendations to program leadership and state clients.
What You Will Need:- No sponsorship is available for this position
- Bachelor's degree from an accredited college or university
- Minimum of THREE (3+) years of experience in consulting, government, energy, utilities, public policy, sustainability, infrastructure, data analytics, program operations, or a related field
- Experience managing assigned workstreams, conducting analysis, and developing client-facing reports, presentations, or other deliverables
- Strong analytical, written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities and work effectively in a collaborative consulting environment
- Proficiency with Microsoft PowerPoint, Excel, Word, and Teams
- Ability to travel as required
What Would Be Nice To Have:- Experience supporting government agencies, public authorities, utilities, regulators, or mission-driven organizations
- Experience supporting program implementation, PMOs, grants management, policy analysis, or business-development efforts
- Graduate degree and/or relevant professional certification
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The annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
