IT Program Manager

Job Description

IT Program Manager (AI & Business Transformation)

Join us in our Downers Grove, IL office.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Employee Referral Program
• Professional Development and Training Opportunities
• Career Growth and Advancement Opportunities
• Employee Recognition Programs

Position Summary

Radwell International is seeking a highly skilled and motivated IT Program Manager (AI & Business Transformation) to lead a portfolio of strategic technology initiatives across the organization. This role is responsible for managing complex IT programs, coordinating cross-functional teams, driving project execution, and ensuring alignment between technology investments and business objectives.

In addition, this position will play a key role in identifying, evaluating, and implementing Artificial Intelligence (AI) solutions that improve operational efficiency, enhance decision-making, and create measurable business value. The ideal candidate is an experienced leader who can bridge business and technology while driving organizational transformation.

What You Will Do

Program & Project Leadership

• Define program scope, objectives, deliverables, and success criteria aligned with business goals.
• Develop and manage comprehensive program plans, budgets, timelines, and resource allocations.
• Oversee multiple simultaneous projects and ensure successful execution across teams.
• Monitor project dependencies, milestones, budgets, and key performance indicators.
• Establish governance processes and ensure successful program delivery.
• Provide executive-level reporting on program progress, risks, and outcomes.

Stakeholder & Team Management

• Serve as the primary liaison between business leaders, executives, stakeholders, and project teams.
• Lead and coordinate cross-functional teams to achieve program objectives.
• Facilitate communication, collaboration, and accountability across departments.
• Ensure stakeholder expectations are effectively managed throughout the project lifecycle.
• Support and mentor project teams to drive engagement and performance.

Risk Management & Continuous Improvement

• Identify and mitigate risks that could impact program success.
• Resolve escalated issues and remove obstacles to project completion.
• Drive continuous improvement initiatives related to project delivery and operational efficiency.
• Implement best practices and methodologies for effective program management.

AI & Business Transformation

• Lead AI-focused initiatives from concept through implementation and adoption.
• Evaluate emerging AI technologies and identify opportunities for business application.
• Partner with business leaders and technical teams to implement AI-powered solutions.
• Coordinate AI pilot programs, proof-of-concept initiatives, and enterprise deployments.
• Drive organizational adoption of AI tools through communication, training, and change management.
• Translate emerging technologies into practical business solutions with measurable results.
• Promote innovation while ensuring responsible and scalable AI implementation.

What We're Looking For

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• Master's Degree preferred.
• 5+ years of experience in IT Program Management, Project Management, or a related leadership role.
• Proven experience leading large-scale, cross-functional technology initiatives.
• Demonstrated experience implementing AI solutions or leading AI-related business initiatives.
• Experience managing both technical and non-technical stakeholders.

Skills & Knowledge

• Strong knowledge of Agile, Scrum, Waterfall, and hybrid project management methodologies.
• Strong understanding of Software Development Life Cycle (SDLC) principles.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated use of AI tools to improve productivity and business outcomes.
• Familiarity with AI, machine learning concepts, automation technologies, and data workflows.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience managing multiple projects and priorities simultaneously.
• Proficiency with project management platforms such as Jira, Monday.com, Microsoft Project, or similar tools.
• Excellent organizational and time management skills.
• Ability to quickly learn and apply new technologies.
• Strong stakeholder management and change management capabilities.
• Ability to work independently and in a collaborative team environment.
• Experience with Epicor Prophet 21 and NetSuite is a plus.

Physical Requirements

This role is primarily office-based and requires regular use of computers, monitors, telephones, and other standard office equipment. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Pay Transparency

Salary Range: $125,000 - $140,000 annually

The salary range listed reflects the anticipated base salary for this position. Actual compensation will be determined based on relevant skills, experience, education, certifications, business needs, internal equity, and geographic location.

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