Senior Consultant Relations Manager - EAP

LifeWorks, Inc.$125K — $130K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in consultant relations, broker channel management, or account management in healthcare or employee wellbeing solutions
  • Established credibility and network within the US broker and consultant community
  • Proven success in complex, multinational sales environments
  • Expertise in building relationships and securing vendor validation
  • Strong consultative selling and presentation skills
  • Entrepreneurial mindset focused on growth and market expansion
  • Excellent communication, interpersonal, and time management skills

Responsibilities

  • Build and nurture strategic relationships with key stakeholders at target brokerage and consulting firms
  • Lead the vendor credentialing and validation process to secure preferred carrier status
  • Drive new business opportunities through internal broker introductions and RFP processes
  • Deliver training sessions to educate broker teams on TELUS Health offerings
  • Maintain disciplined tracking of stakeholder relationships and pipeline using Salesforce CRM
  • Partner with marketing to develop firm-specific engagement plans and materials
  • Gather broker feedback and market intelligence to refine product positioning

Benefits

  • Comprehensive health, wellness, and retirement programs
  • Remote position with flexible, collaborative work environment
Full Job Description

TELUS Health is dedicated to helping employees reach their professional goals through internal promotion and development opportunities. We are seeking an experienced Senior Consultant Relations Mangers to lead consultant growth and expand market share across the United States and globally, supporting organizations with both domestic and multinational footprints.

This role is central to driving sales through direct broker/client partnerships, and strategic alliances while collaborating cross-functionally with Business Development Representatives, Account Management, Marketing, Operations, and Finance teams. You will play a key role in shaping growth within our Integrated Health Solutions portfolio, including EAP (Employee Assistance Programs), helping organizations improve employee wellbeing through innovative and impactful solutions.

Our team and what we'll accomplish together

TELUS Health's Integrated Health Solutions team is transforming how organizations support employee wellbeing through innovative EAP, virtual care, and behavioral health solutions. In this role, you'll lead our expansion across the US and global markets by building trusted partnerships with brokers and consultants—positioning TELUS Health as the preferred vendor of choice while directly driving new business growth and market share.

What you'll do

  • Build and nurture strategic relationships with key stakeholders at target brokerage and consulting firms, establishing TELUS Health as a known, trusted partner across national and regional players

  • Lead the vendor credentialing and validation process, managing due diligence, security, and compliance requirements to secure preferred carrier and approved vendor status that unlocks access to broker producers and clients

  • Drive new business opportunities by securing internal broker introductions, speaking slots, and placement in RFP and finalist processes, converting broker credibility into qualified client pipeline in partnership with sales teams

  • Deliver training and enablement sessions that educate broker teams on TELUS Health's EAP, virtual care, behavioral health, and absence management solutions, ensuring consultants can confidently position our offerings to their clients

  • Maintain disciplined stakeholder mapping, relationship tracking, and pipeline reporting using Salesforce CRM, providing leadership with clear visibility into channel health, credentialing status, and growth opportunities by firm

  • Partner with marketing and sales leadership to develop firm-specific engagement plans, co-branded materials, and events that reinforce TELUS Health's credibility and differentiation across the broker community

  • Represent the voice of the channel by gathering broker feedback and market intelligence, sharing insights with product and sales teams to refine positioning and identify market gaps TELUS Health is uniquely positioned to fill

What you bring

  • 5+ years of experience in consultant relations, broker channel management, vendor credentialing, or account management within healthcare, benefits, or employee wellbeing solutions

  • Established network and credibility within the US broker and consultant community, with direct experience engaging national and regional firms

  • Proven track record of success in complex, multinational sales environments with multiple stakeholders

  • Demonstrated expertise in building new relationships from the ground up and navigating firm structures to secure vendor validation and preferred carrier standing

  • Proven consultative selling and presentation skills with the ability to manage complex sales cycles autonomously from end-to-end

  • Entrepreneurial mindset with a strong drive for growth, results, and market expansion

  • Excellent communication, interpersonal, and time management skills with high professionalism and business acumen

  • Ability and willingness to travel throughout the US region

Great-to-haves

  • Existing broker network or established book of business within the benefits consulting space

  • Experience in digital health, SaaS, or services-based solution selling

  • MBA or advanced business degree

Compensation & Benefits

Base Salary: $125,000 – $130,000

On-Target Earnings (OTE): $180,000 – $190,000 (uncapped commission potential)

Benefits: Comprehensive health, wellness, and retirement programs

Work Environment: Remote / home-based position with flexible, collaborative support

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

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LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

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LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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