Senior Computer Systems AnalystAbout the roleLocation: Tracy, CA (On-Site)
Department: Information Technology
Reports To: IT Director
As the Senior Computer Systems Analyst, you will be responsible for supporting, maintaining, and improving the business technology systems used throughout manufacturing, operations, engineering, and corporate functions. This role serves as the senior technical liaison between end users and IT, ensuring systems are reliable, secure, and aligned with business needs.
The position combines advanced end-user support, systems administration, business process analysis, application support, reporting, and project coordination. The successful candidate will be comfortable working in both office and manufacturing environments while owning day-to-day operational technology needs. The individual is expected to operate with relative independence, develop strong working relationships across the facility, and serve as a trusted onsite representative of the IT organization.
Key ResponsibilitiesSystems Support & Administration- Serve as the primary onsite IT contact, taking ownership of technical issues from initial identification through resolution.
- Independently diagnose and resolve complex technical issues, engaging centralized IT resources and vendors when additional expertise is required.
- Provide advanced support for business-critical applications and enterprise systems.
- Troubleshoot hardware, software, networking, and user access issues.
- Manage user accounts, permissions, and security groups.
- Administer Microsoft 365 services including Teams, SharePoint, OneDrive, and Exchange.
- Oversee workstation deployment, configuration, and maintenance.
- Monitor system performance and identify opportunities for improvement.
- Proactively identify recurring support issues and recommend improvements to prevent future occurrences.
Business Systems Analysis- Develop an understanding of facility business processes and how technology supports manufacturing and operational activities.
- Work directly with end users and department stakeholders to understand technology needs, communicate requirements, and identify opportunities for improvement.
- Lead the gathering and documentation of business requirements from department stakeholders.
- Analyze existing processes and recommend technology improvements.
- Develop system documentation, workflows, and user procedures.
- Support application implementations, upgrades, and testing.
- Create and maintain operational reports and dashboards.
Manufacturing & Operations Support- Build effective working relationships with manufacturing, engineering, quality, warehouse, and administrative personnel.
- Maintain regular engagement with facility stakeholders to understand operational priorities and anticipate technology support needs.
- Support manufacturing-related systems and software.
- Coordinate with production, engineering, quality, and operations teams to resolve technology issues.
- Support barcode, printing, mobile device, and shop floor technology.
- Help ensure system availability for production operations.
- Communicate technology issues, operational impacts, and improvement opportunities to the centralized IT organization.
Project Participation- Participate in IT infrastructure and application projects, representing the needs of the facility.
- Assist with software implementations and system integrations.
- Coordinate onsite activities, user testing, deployment, and end-user adoption in collaboration with centralized IT teams.
- Track project tasks and provide status updates.
Documentation & Compliance- Maintain accurate technical documentation.
- Update network, system, and process documentation.
- Support cybersecurity, compliance, and audit requirements.
- Follow and help enforce IT policies, standards, and security procedures.
About youRequired- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience.
- 7+ years of progressive experience supporting business technology systems, including time as a primary or lead technical resource.
- Advanced experience troubleshooting Windows operating systems and business applications.
- Experience administering Microsoft 365 technologies.
- Demonstrated ability to work independently and own issues through resolution.
- Strong analytical and problem-solving skills.
- Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences.
Preferred- Experience in manufacturing or industrial environments.
- Experience with ERP, MES, WMS, or production applications.
- Experience with Power BI, SQL reporting, or data analysis.
- Experience with Active Directory, Intune, and Azure environments.
- Experience supporting mobile devices and shop floor technology.
Technical Skills- Microsoft 365
- Windows 11
- Active Directory / Entra ID
- Intune
- Power BI
- SharePoint Online
- Teams
- Networking concepts
- Hardware diagnostics and repair
- Application troubleshooting
- Documentation and process mapping
Key Competencies- Relationship building and stakeholder engagement
- Ownership and accountability
- Proactive communication
- Customer service orientation
- Technical troubleshooting
- Process improvement
- Project coordination
- Attention to detail
- Time management
- Team collaboration
Physical Requirements- Ability to work in both office and manufacturing environments.
- Ability to lift and move computer equipment up to 50 pounds.
- Ability to travel between facilities as required.
We offer- Highly competitive pay, benefits program, and flexible time-off programs
- 401(k) program with employer matching
- Employee referral programs with charitable donations
- Day of Giving program to volunteer at community charities
