Bachelor's degree or equivalent experience in a related field.
Strong communication skills for collaboration across stakeholders.
Proven ability to manage multiple priorities and navigate ambiguity.
Experience in program management and execution with attention to detail.
Passion for creating engaging colleague experiences that reflect hospitality.
Responsibilities
Coordinate onboarding experiences to ensure new colleagues feel welcomed and prepared.
Facilitate engaging in-person and virtual onboarding sessions that highlight Macy's culture.
Manage logistics for programs and events, ensuring smooth execution and communication.
Execute company-wide recognition programs to celebrate colleague contributions.
Evaluate program effectiveness and recommend improvements based on feedback and business needs.
Partner with various teams to align priorities and solve issues effectively.
Support additional culture and engagement initiatives based on business priorities.
Benefits
Comprehensive health and wellness coverage.
401(k) match for future investment.
Paid time off and eight paid holidays.
Continuous learning and leadership development opportunities.
Merchandise discounts for employees.
Performance-based incentives and annual merit reviews.
Employee Assistance Program for mental health and legal/financial advice.
Tuition reimbursement for further education.
Full Job Description
Job Description
Job Overview
As Senior, Colleague Experience, you will play a pivotal role in ensuring that Macy's colleagues feel welcomed, recognized, and celebrated throughout their journey with us. With a primary focus on onboarding and recognition, you will manage programs from planning through delivery, facilitate engaging experiences, and partner across teams to support a range of colleague experience priorities.
What You Will Do
Coordinate and deliver onboarding experiences that help new colleagues feel welcomed, connected, and prepared for success. Serve as a visible ambassador of Macy's culture, ensuring every interaction reflects genuine hospitality and creates a positive first impression.
Facilitate in-person and virtual onboarding sessions and heritage tours that introduce new colleagues to Macy's history, values, and culture while fostering connection, belonging, and pride in the organization.
Manage all program and event logistics, including schedules, spaces, materials, communications, technology, partners, and day-of on-site execution.
Coordinate and execute company-wide recognition programs and experiences that reinforce a culture of appreciation and celebrate colleague contributions.
Manage multiple initiatives and timelines simultaneously, maintaining strong attention to detail, clear communication, and reliable follow-through.
Partner across functions to align priorities, solve issues, and deliver programs effectively.
Evaluate and enhance program effectiveness through participant feedback, program engagement, and evolving business needs. Recommend and implement improvements that strengthen colleague experience programs.
Support the planning and execution of additional culture, engagement, and colleague experience initiatives based on business priorities.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Skills You Will Need
Personal Leadership: Demonstrates ownership by taking initiative, driving work forward, and delivering results through strong follow-through.
Facilitation and Presentation: Confident and engaging facilitator who is comfortable leading in-person and virtual sessions for varied audiences.
Collaborative Communication: Strong communication skills, with the ability to build alignment and partner across multiple stakeholders.
Program Management and Execution: Strong planning, organizational, and problem-solving skills with the ability to manage multiple priorities, navigate ambiguity, and deliver high-quality results.
Colleague Focus: A genuine passion for creating thoughtful experiences that reflect hospitality, strengthen connection, and meet colleague and business needs.
Who You Are
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Able to work a flexible (hybrid) schedule based on department and company needs.
The role will be based in New York City at our Herald Square Headquarters.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
