OverviewThe Senior Cloud Operations Engineer provides hands-on operational ownership of AWS cloud environments to improve reliability, observability, performance, capacity, cost efficiency, automation, and disaster recovery readiness. This role will ensure accountability and internal ownership of day-to-day cloud operations by collaborating with vendors and MSP.
This position leads operational incident and problem resolution, improves runbooks and automation, and oversees managed-service-provider execution. It partners with architecture, security, application development, migration, product, and emerging-technology teams to ensure approved solutions are production-ready and sustainably operated.
Responsibilities
- Owns the day-to-day operational health, reliability, availability, and supportability of AWS cloud environments
- Implements and improves monitoring, logging, alerting, dashboards, and observability practices that enable proactive issue detection and response
- Leads incident response, service restoration, root-cause analysis, problem management, post-incident reviews, and corrective-action follow-through.
- Automates provisioning, configuration, remediation, deployment, and routine operational tasks using infrastructure as code and scripting
- Analyzes and improves cloud performance, capacity, scalability, and resource utilization
- Identifies and executes approved cloud cost-optimization opportunities in partnership with finance and technology stakeholders
- Maintains backup, recovery, resilience, and disaster-recovery procedures and validate operational readiness through documented testing
- Oversees the CloudOps managed-service provider, validate work quality, track commitments, escalate service gaps, and verify completion of operational work
- Develops and maintains runbooks, operating procedures, technical documentation, and knowledge articles
- Assesses production readiness and partner with architecture, security, application development, product, and migration teams on operational requirements
- Supports approved production changes and continuously improve operational controls, tooling, and processes
- Evaluates emerging operational capabilities, including approved AI-assisted engineering tools, when they improve reliability, efficiency, or supportability
Qualifications
Required Knowledge, Skills, and Abilities:
- Strong operational knowledge of cloud networking technologies, including VPCs, API Gateways, WAFs, load balancers, Route 53, VPNs, and firewalls
- Strong hands-on experience operating and supporting AWS serverless technologies, including AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, Redshift, and related monitoring, troubleshooting, performance tuning, and cost optimization practices
- Advanced knowledge of cloud operations, resiliency, performance, capacity management, and disaster recovery
- Advanced expertise in observability practices, including monitoring, logging, alerting, and operational metrics
- Strong analytical and troubleshooting skills with experience leading incident response and root cause investigations
- Proficiency in infrastructure automation through infrastructure as code, scripting, and repeatable operational processes
- Ability to translate operational data into actions that improve reliability, efficiency, scalability, and cost performance
- Ability to oversee service providers, assess operational risk, and drive issue resolution to completion
- Intermediate knowledge of cloud security, identity, networking, governance, and compliance concepts
- Experience creating and maintaining technical documentation, operational procedures, and recovery runbooks
- Strong verbal and written communication skills with the ability to influence technical and business stakeholders
Preferred Knowledge, Skills, and Abilities:
- Knowledge of IT service management practices supporting incidents, problems, changes, requests, and knowledge management
- Knowledge of cloud financial-management practices, cost allocation, forecasting, anomaly management, and optimization
- Knowledge of container, orchestration, and cloud-native operating practices
- Ability to use approved AI-assisted engineering tools for troubleshooting, documentation, knowledge management, runbook development, automation, or operational analysis
- Knowledge of hybrid-cloud operations and integrations between cloud and on-premises environments
Experience:
- 7 years of progressively responsible experience in cloud operations, DevOps, site reliability engineering, infrastructure engineering, or a related discipline
- 5 years of hands-on experience deploying, operating, supporting, and troubleshooting production workloads in AWS
- 3 years of experience using infrastructure as code and scripting or programming to automate operational work
- Demonstrated experience supporting production services, leading incident resolution, completing root-cause analyses, and improving operational reliability
Required Education:
- Bachelor's degree in computer science, information technology, engineering, or a related field, or an equivalent combination of education and relevant experience
Preferred Certifications:
- AWS Certified DevOps Engineer – Professional
- AWS Certified CloudOps Engineer – Associate
- AWS Certified Solutions Architect - Associate or Professional
- HashiCorp Certified: Terraform Associate
- ITIL 4 Foundation or a FinOps Certified Practitioner or Engineer credential
Working Conditions:
- Home office/ Remote
- Must be able to support scheduled after-hours maintenance and urgent production incidents as operational needs require
- On-call participation
Benefits Overview
At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities.
Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer:
Physical and Mental Health Benefits
- Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans
- Telehealthcare – for Medical and Behavioral visits
- Generous PTO with buy/sell options
- 9 Company holidays, a floating day off, and a day off for volunteering
- Employee Assistance Program
- Wellness program - earn insurance discounts or credit towards health-related items
Financial Health Benefits
- 401K Plan with employer matching contributions
- Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses
- Bonus and Recognition programs
- Tuition Assistance
- Consultation with financial planner
- Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available
- Group Discount programs - mobile, technology services, etc., to help you save money
Other Benefits
- E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost
