Job Summary: 
The Senior Clinical Manager is a senior-level BCBA leader responsible for overseeing Clinical Managers and their teams within an assigned region. This role serves as a key partner to Behavioral Health leadership, ensuring high-quality clinical services, operational excellence, staff development, compliance, and achievement of regional performance goals.

This is a hybrid position, with candidates expected to attend in-person meetings and leadership activities in Burlingame in addition to occasional regional travel as needed.

Core Responsibilities & Essential Job Functions

Leadership, Mentorship, and Regional Oversight:

• Leads and provides direct supervision and mentorship to Clinical Managers and their teams to ensure effective service delivery, balancing clinical and administrative priorities, staff development, and achievement of quality and performance metrics in alignment with our Family of Companies (FoC) Values:
  • Bold: Act courageously and think Differently.
  • Community Centered: Support and celebrate the experience of others.
  • Equity-Informed: Ensure fair and equal access for all.
  • Wellbeing-Driven: Create healthy structures and systems.
• Oversees day-to-day operations within the assigned region, including caseload management, regional JIRA projects, clinical quality, and program oversight.
• Supports the Director in executing the Behavioral Health Annual Plan by providing regional updates, data, and recommendations to guide strategic planning, performance management, and continuous improvement.
• Collaborates with the Senior Training & Quality Manager to ensure consistent onboarding, training, and access to professional development resources for Clinical Managers and staff.
• Collaborates with the Senior Clinical Operations Manager to ensure operational systems and workflows support regional productivity and client satisfaction.
• Partners with shared services to support performance management, staffing, and scheduling needs.
• Provides direct client care or clinical coverage on a limited basis, as needed

Clinical Quality and Supervision

• Review and approve treatment plans, behavior intervention plans, and assessments to ensure clinical accuracy and alignment with funder and regulatory standards.
• Conducts clinical audits (session note audits, competency checklists) for staff at or below the Clinical Manager level.
• Supports Clinical Managers to monitor client progress, address challenges with implementation, and ensure parent/caregiver engagement.
• Provides consultation and oversight on complex cases requiring higher-level clinical or operational input.
• Ensures compliance with all organizational, funder, and regulatory requirements, including documentation, supervision, and ethical standards.
• Collaborates with the Director and other Senior Managers to identify regional clinical trends, risk issues, and opportunities for program enhancement.

Performance, Productivity and Professional Development

• Monitors and supports regional metrics related to productivity, client satisfaction, report timeliness, and clinical outcomes.
• Support Clinical Managers to create and execute action plans to meet targets and address performance gaps with their direct reports.
• Ensures RBT and BCBA supervision requirements are met in accordance with funder and BACB standards.
• Coach and develop Clinical Managers to strengthen leadership, operational, and clinical competencies.
• Partners with the Director to monitor regional budget and staffing targets, ensuring resources align with service delivery needs and organizational performance goals.
• Participate in leadership meetings, training, and organizational planning efforts to inform and align regional operations.
• Maintain BCBA certification and required continuing education.
• Participates in special projects and meetings as assigned by the Director.

Qualifications

Minimum Education, Experience & Training Equivalent to:

• Master's degree or higher in ABA, Psychology, Special Education, Early Childhood Development, or a related field.
• BCBA in good standing with a minimum of 4 years of certification.
• 3-5+ years of experience supervising ABA programs.
• Experience leading and developing clinical teams.
• Strong knowledge of ABA best practices, compliance requirements, and BACB standards.

Knowledge, Skills & Abilities:

• Strong demonstrated skillset in leadership, mentoring and managing teams.
• Knowledge of ABA methodologies and tools (VB-MAPP, AFLS, EFL).
• Excellent communication, cultural responsiveness, and leadership abilities.
• Strong clinical background and knowledge in best practices in Behavioral Health
• Commitment to building, developing, and supporting diverse teams.
• Enthusiasm and commitment to the values of the organization while consistently demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
• Capacity to communicate effectively verbally and in writing, American Sign Language or bilingual ability a plus.
• Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.
• Personable; ability to work comfortably with individuals at all levels of the organization in a high-speed and fast paced environment.
• Work independently and to be flexible in changing work priorities.
• Attending all required training.

Physical Requirements:

• Sit for extended periods of time up to and including 6-8 hours a day.
• Frequent speaking and listening (25-75%) to clients, team members, and others in the workplace.
• Visual and auditory ability to work with staff and others in the workplace continuously.
• Utilize computer and cell phone.
• Frequent proofreading and checking documents for accuracy.
• Must be able to communicate effectively within the workplace, read and write using the primary language within the workplace.
• Frequent driving (to from office locations & client homes)
• Frequent exposure to disability disorders in clients; occasional emergency situation response; occasional exposure to trauma; client contact and decision making; constant concentration required when working with clients. 
• Work inside client homes; occasional work in outdoor settings
• Ability to travel within California region based on business needs. 

CONDITIONS OF EMPLOYMENT

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to travel to multiple work sites and client homes; reliable transportation needed.
• Must have a valid California Driver’s License with Insurance and maintain a clean driving record.
• Must pass health screenings, obtain vaccinations and clear TB testing based on company policies.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Ability to obtain and maintain CPR certification.
• Ability to obtain and maintain Safety Care certification.
• Ability to obtain and maintain a CAQH credential.
• Ability to obtain and maintain NPI number.
• Must attend any required training.

Time Type:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.