Bachelor's degree in Communications, Marketing, Business, Public Relations, or related field
8+ years in client services, account management, or project delivery in a communications or creative agency
3+ years supporting federal government customers
Proven ability to manage multiple projects, budgets, and teams simultaneously
Excellent written and verbal communication skills for senior stakeholder presentations
Proficiency in Microsoft 365 and project management tools like Asana or Smartsheet
PMP or similar project management certification preferred
Ability to obtain and maintain a federal Public Trust or suitability determination
Responsibilities
Serve as the primary contact for customer stakeholders, building trusted relationships and managing expectations
Oversee the delivery of communications and marketing work, including campaigns and creative assets
Translate customer requirements into clear project plans and schedules
Lead cross-functional teams to deliver high-quality work
Monitor project scope, schedule, budget, and staffing, identifying risks early
Establish quality control processes, including accessibility and brand standards
Prepare and deliver status and progress reports
Track labor hours and support accurate invoicing and forecasting
Identify opportunities to expand services and improve customer outcomes
Mentor junior staff and promote consistent delivery practices
Benefits
Training and Development - Tuition reimbursement and professional training opportunities
Healthcare - Comprehensive medical, dental, vision, life insurance, and long-term disability coverage
401(k) Plan - Retirement and Roth plans with company matching and no vesting period
Profit Sharing - Discretionary profit-sharing plan after one year of employment
Paid Time Off - Flexible work hours, paid time off, and 11 federal holidays
Full Job Description
Senior Client Delivery Manager
Level: Senior | Work Location: Hybrid In DMV area ABOUT THE ROLE Red Carrot is seeking a Senior Client Delivery Manager to lead the day-to-day delivery of strategic communications, marketing, and creative services for our federal customers. This role serves as a primary point of contact for customer stakeholders, ensuring every deliverable is on time, on budget, on brand, and aligned to contract requirements. The ideal candidate blends strong account leadership with disciplined project and quality management. KEY RESPONSIBILITIES
Serve as a primary point of contact for customer stakeholders, building trusted relationships and managing expectations across multiple concurrent projects
Oversee end-to-end delivery of communications and marketing work, including campaigns, creative assets, digital and social content, events, and reports
Translate customer requirements, task orders, and statements of work into clear project plans, schedules, and team assignments
Lead and coordinate cross-functional teams of writers, designers, digital specialists, and subcontractors to deliver high-quality work
Monitor scope, schedule, budget, and staffing; identify risks early and drive timely resolution or escalation
Establish and enforce quality control and review processes, including Section 508 accessibility, plain language, and brand standards
Prepare and deliver status reports, monthly progress reports, meeting minutes, and other contract deliverables
Track labor hours and burn rates in partnership with finance and operations to support accurate invoicing and forecasting
Identify opportunities to expand services and improve customer outcomes; contribute to recompete and proposal efforts
Mentor junior staff and promote consistent delivery practices across the Red Carrot team
MINIMUM QUALIFICATIONS
Bachelor's degree in Communications, Marketing, Business, Public Relations, or related field
Minimum 8 years of experience in client services, account management, or project delivery within a communications, marketing, or creative agency environment
Minimum 3 years of experience supporting federal government customers
Demonstrated experience managing multiple projects, budgets, and teams simultaneously
Excellent written and verbal communication skills, with the ability to present confidently to senior stakeholders
Proficiency in Microsoft 365 and project management tools (e.g., Asana, Smartsheet, or similar)
PMP or similar project management certification preferred
Ability to obtain and maintain a federal Public Trust or suitability determination
Benefits at Red Carrot:
We offer a competitive compensation and benefits package.
Training and Development - Tuition reimbursement and professional trainings for eligible employees.
Healthcare - Top-tier medical, dental, vision, life insurance and long-term disability coverage.
401(k) Plan - 401(k)-retirement and Roth plan with company matching and no vesting period.
Profit Sharing - Discretionary profit-sharing plan to all eligible employees after one year of employment.
Paid Time Off - Provides flexible work hours, paid time off, and 11 federal holidays.
