Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field
7-10 years of experience in enterprise change management with a focus on sales transformation and technology adoption in banking or financial services
Proven track record in implementing complex business systems across large, distributed teams
Deep understanding of banking operations, sales processes, and regulatory considerations
Expertise in creating and executing change management strategies for sustainable process and organizational adoption
Advanced proficiency in strategic communications tailored for varied audiences
Strong data analytics skills to measure change adoption metrics and program effectiveness
Responsibilities
Develop and execute enterprise-level change management strategies that align with organizational goals
Lead impact assessments and change readiness evaluations to identify risks and opportunities
Design comprehensive change management plans covering communication, training, coaching, and leadership development
Act as the liaison between frontline operations and leadership to gather feedback and translate needs into actionable initiatives
Create and deliver strategic communication campaigns that explain change rationale and benefits to stakeholders
Lead training sessions and workshops to enhance change leadership capabilities among managers
Monitor change adoption metrics to optimize outcomes and address gaps
Benefits
Comprehensive training and professional development programs
Opportunities for mentorship and coaching from senior leaders
Collaboration with cross-functional teams on innovative projects
Access to a centralized change management resource repository
Involvement in strategic initiatives that directly impact the organization’s transformation goals
Full Job Description
Key Responsibilities
Develop and execute enterprise-level change management strategies aligned with organizational goals, ensuring adoption of sales transformation initiatives, CRM platforms, and business process improvements
Lead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies; create mitigation plans and stakeholder strategies
Design comprehensive change management plans encompassing communication, training, coaching, change leadership development, and resistance management across all organizational levels
Serve as the primary liaison between frontline operations and senior leadership, gathering field feedback, synthesizing insights, and translating business needs into actionable change initiatives
Develop and deliver strategic communication campaigns that clearly articulate change rationale, benefits, and implementation timelines to diverse stakeholder groups
Lead workshops, training programs, and executive coaching sessions to build change leadership capability among managers and functional leaders
Mentor and coach senior leaders and managers through organizational transitions, providing tools, frameworks, and guidance to effectively lead their teams through change
Partner with cross-functional teams (Sales Operations, Marketing, Product, Technology, HR) to ensure change management activities are integrated into project timelines and aligned with strategic milestones
Monitor change adoption metrics and program effectiveness; identify gaps and implement course corrections to optimize outcomes
Identify emerging risks and resistance patterns; develop proactive mitigation strategies and influence stakeholder buy-in at all organizational levels
Stay current with industry best practices, emerging change management methodologies, and technology trends to continuously enhance the organization's change capability
Build and maintain a centralized change management resource repository including templates, playbooks, training materials, and lessons learned documentation
Required Qualifications
Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field
7-10 years of demonstrated experience in enterprise change management, with significant focus on sales transformation, organizational restructuring, or technology adoption within banking or financial services
Proven experience driving successful adoption of complex business systems and processes across large, geographically distributed teams
Deep familiarity with banking industry operations, sales processes, customer engagement strategies, and regulatory considerations
Demonstrated expertise in developing and executing change management strategies that result in sustainable adoption of new processes, tools, and organizational structures
Advanced proficiency in creating strategic communications and change narratives tailored to executive, management, and frontline audiences
Expert-level knowledge of change management methodologies and frameworks; experience facilitating organizational transitions in complex, matrix environments
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Teams) and experience with change management software platforms
Strong data analytics capabilities; ability to measure, report on, and interpret change adoption metrics and program effectiveness
Proven track record of coaching, developing, and mentoring leaders to drive change within their organizations
Demonstrated ability to influence and build consensus across senior leadership and cross-functional teams without direct authority
Strong problem-solving and strategic thinking skills; ability to address complex organizational challenges and develop innovative solutions
Key Competencies
Strategic Change Leadership
Stakeholder Management & Influence
Organizational Psychology & Change Adoption
Communication & Executive Presence
Cross-Functional Collaboration
Project & Program Management
Data-Driven Decision Making
Coaching & Leadership Development
CRM & Technology Adoption
Sales Process & Revenue Enablement
Resilience & Adaptability
Business Acumen & Industry Knowledge
Preferred Qualifications
Degree in Business Administration, Organizational Development, or related field
Salesforce CRM implementation or adoption experience
Experience with change management tools and platforms (e.g., Prosci, AIM, change tracking software)
Background in sales operations or sales enablement
Certification in change management (e.g., Prosci ADKAR, ICF coaching certification)
Experience working with distributed or remote teams across multiple time zones and geographies
Knowledge of data analytics tools (Power BI, Tableau) for change adoption reporting
Success Metrics
Successful adoption rates of transformation initiatives (measured 90+ days post-implementation)
Reduction in change-related resistance and employee attrition during transition periods
Timely completion of change management plans aligned with project milestones
Stakeholder satisfaction scores on change communication and support effectiveness
Development of change leadership capability among mentored leaders (360-degree feedback improvements)
Contribution to revenue growth and operational efficiency targets through successful change execution
Continuous improvement in organizational change readiness and change management maturity scores
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.
About Texas Capital Bank
Texas Capital Bank is a commercial bank that provides a range of financial services to businesses and individuals. The bank was founded in 1998 and is headquartered in Dallas, Texas. Texas Capital Bank has over 1,500 employees and operates branches in several states, including Texas, California, and New York. The bank offers a variety of services, including commercial lending, treasury management, and wealth management.
