The Sr. Business Systems Analyst serves as a senior subject matter expert for Oracle Transportation Management (OTM), Oracle Global Trade Management (GTM) and Oracle ERP Cloud Order Management and Inventory.
The Senior Business Systems Analyst role is responsible for solution development, application configuration, integration, project delivery and operational support across transportation and supply chain processes. This position partners with business leaders, users and IT teams to translate requirements into scalable solutions, improve business processes and support application enhancements and upgrades.
What You Will Do:Solution Development- Consult with business leaders and system users to identify and document transportation, logistics, trade compliance, order management and inventory business requirements.
- Configure and enhance Oracle OTM/GTM applications, including business workflows, automation agents, screen sets, manager layouts, transportation planning, shipment execution and freight management.
- Conduct fit-gap analysis, evaluate Oracle standard capabilities and recommend scalable solutions aligned with business requirements and industry best practices.
- Design and support end-to-end business processes and integrations between Oracle OTM/GTM, Oracle ERP Cloud Order Management, Inventory, Shipping and external logistics partners.
- Develop functional specifications, configuration documents, integration requirements, process flows and unit and integration test scenarios.
- Collaborate with technical teams to design, develop, test and deploy application enhancements and integrations.
- Identify opportunities to apply AI and GenAI capabilities (e.g., Oracle AI Agent Studio, OTM/GTM machine-learning features, OIC AI services) to automate workflows, improve decision support and enhance business processes.
Operational Support- Identify, analyze and resolve day-to-day production issues involving OTM/GTM, ERP Cloud, integrations and logistics processes.
- Support transportation planning, shipment execution, order processing, inventory movement and custom business workflows.
- Troubleshoot configuration, interface, data and process issues; coordinate root-cause analysis and corrective actions.
- Create and maintain user guides, support procedures, training materials and operational documentation.
- Coordinate with onsite and offshore technical and functional teams to resolve incidents and deliver enhancements.
- Work with Oracle and other vendors on service requests, product defects, patches and upgrades.
- Use established ticketing and service-level processes for incident tracking, communication and resolution.
Project Support- Participate in project planning, estimation, execution, testing, cutover, go-live and post-production stabilization.
- Coordinate deliverables and dependencies with business stakeholders, functional teams, integration engineers and external partners.
- Monitor assigned work, communicate status and risks and ensure solutions satisfy approved requirements and quality standards.
What You Will Bring:- Bachelor's degree in Computer Science, Information Systems, Supply Chain or a related field required.
- 8+ years of experience implementing or supporting Oracle Transportation and Supply Chain applications, including significant hands-on OTM/GTM experience.
- At least 2 full lifecycle Oracle implementations preferred, including configuration, testing, deployment and support.
- Experience in manufacturing, food and beverage, bulk transportation or process manufacturing preferred.
- Oracle OTM/GTM or Oracle Cloud certifications are a plus.
- Strong functional knowledge of Oracle OTM, including order release management, transportation planning, shipment execution, rates and freight processes.
- Knowledge of Oracle GTM trade compliance and related integration processes.
- Working knowledge of Oracle ERP Cloud Order Management, Inventory Management and Shipping.
- Understanding of EDI transactions, carrier and 3PL integrations and end-to-end logistics operations.
- Experience with Oracle implementation methodologies and documentation standards.
- Knowledge of OUM (Oracle Unified Methodology) or equivalent and related deliverables.
- Awareness of Oracle OTM/GTM AI/ML-driven capabilities, such as dynamic load planning, predictive shipment ETAs and anomaly detection and their application to Transportation and Trade Compliance processes.
- Hands-on experience configuring OTM automation agents, planning parameters, rate offerings, rate records, screen sets and manager layouts.
- Experience troubleshooting OTM/GTM integrations with Oracle ERP Cloud through OIC, REST/SOAP APIs and EDI.
- Understanding of OTM order releases, shipments, shipment groups and integration transmission processes.
- Exposure to Oracle Integration Cloud (OIC), REST/SOAP interfaces, EDI and enterprise system integrations.
- Working knowledge of SQL and tools for data analysis, interface troubleshooting and issue investigation.
- Ability to analyze configuration, integration errors and application logs across connected Oracle systems.
- Working knowledge of GenAI tools and prompt engineering for use in requirements analysis, documentation, testing and configuration support; exposure to Oracle's embedded AI/ML services (e.g., Oracle AI Agent Studio, OCI AI services) within Fusion and OIC integrations.
- Excellent written, verbal, and interpersonal skills.
- Demonstrated ability to build strong relationships with key stakeholders and effectively communicate with stakeholders and vendors at all levels.
- Demonstrated ability to work in a multi-project environment and support multiple internal customers.
- Continuously learning with the ability to master new technologies, application modules, standards and best practices.
Benefits of Working at Darigold:We understand that as an employee, benefits that support you and your family in and out of work are important. We're proud to offer eligible positions a competitive total rewards package that includes:
- 401k competitive employer matching
- Comprehensive medical, dental & vision benefits
- Employer paid life & disability coverage
- Paid time off and paid holidays
- 8 weeks paid parental leave
- Education assistance
- Employee assistance program
- Flexible hybrid working arrangement where it applies (up to 1 day/week after initial 90 days and approval by hiring manager and HR)
- Compensation range: $127,747.49 - $191,621.23 (individual wage based on previous experience, knowledge, and skills)
