Senior Business Systems Analyst - Customer Communications Are you a Customer Communications Management (CCM) expert who can bridge business requirements, technology and the customer experience? We're looking for a Senior Business Systems Analyst to play a key role in a customer communications transformation - helping design and deliver how critical customer documents and communications are created, personalized and delivered across print, mail and digital channels. ... This is an exciting opportunity for someone who understands that great customer communications are about much more than producing documents - they're about getting the right information to the right customer, through the right channel, at the right time. Advantages This is a great opportunity for a CCM-focused BSA who enjoys being hands-on, working directly with clients and turning complex communication requirements into practical technology solutions. Responsibilities You'll be responsible for developing and managing key project artifacts, including: Source-to-Target Data Maps Interface Control Documents (ICDs) Output Production Specifications UML Workflow Diagrams Business & Functional Requirements Qualifications CCM & Document Composition Expertise 5+ years of experience in customer communications management, print/mail operations or multi-channel document composition Hands-on experience with CCM platforms such as Quadient Inspire, OpenText Exstream, Sefas or Prisma Strong understanding of document composition, output production and communication workflows Rules, Logic & Accessibility Deep knowledge of householding and customer grouping Understanding of return streams, postal/mailroom rules and cost-centre logic Experience with digital accessibility standards including AODA and WCAG 2.1 Ability to translate complex business rules into clear technical requirements Client & Stakeholder Leadership Comfortable leading client-facing workshops Experience facilitating BRD walkthroughs and requirements sessions Strong communication skills with the confidence to challenge, clarify and drive decisions Proven ability to obtain stakeholder alignment and formal sign-off Summary Apply Today! If you have deep CCM knowledge and strong business analysis and stakeholder-management skills, we'd love to hear from you!