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We are seeking an experienced Senior Business Analyst to lead analysis, requirements definition, and operational transformation for large-scale digital initiatives. In this role, you will bridge the gap between business stakeholders, operational teams, and technical delivery partners to evaluate existing practices, assess integration with shared ...
platforms, and transition teams to modern operating models. Combining business analysis, stakeholder facilitation, process modeling, change enablement, and training development, you will translate complex organizational needs into structured user stories, business rules, transition plans, and practical training assets that ensure sustained user adoption and operational readiness. Location: Toronto, ON (Fully Onsite - 5 days/week required) Duration: 11-month contract. Advantages Strategic Transformation Impact: Lead high-visibility business analysis and operational transition initiatives for enterprise-scale platforms. End-to-End Delivery Scope: Drive the complete lifecycle from initial discovery and user story definition to rollout, training delivery, and post-launch adoption. Cross-Functional Collaboration: Partner closely with business leaders, product teams, technical architects, and operational end-users. Focused Onsite Presence: Engage in direct, face-to-face collaboration with key stakeholders in a dedicated Toronto workspace. Responsibilities Lead business analysis activities for large-scale digital initiatives and operational transformation efforts across multidisciplinary stakeholder groups. Elicit, analyze, and document comprehensive business requirements, user stories, acceptance criteria, detailed process models, and business rules. Evaluate existing services and workflows to determine feasibility, readiness, and alignment for onboarding onto shared enterprise platforms and reusable capabilities. Plan and facilitate discovery sessions, requirement-gathering workshops, interviews, and working groups to build stakeholder consensus across business and technical boundaries. Assess business impacts, organizational change readiness, risks, dependencies, and operational pain points across diverse teams. Develop future-state workflows, standard operating procedures (SOPs), transition roadmaps, change-management strategies, and adoption metrics. Design and author high-quality training curricula, user guides, facilitator manuals, job aids, process maps, and reference documentation aligned with digital accessibility standards. Deliver training sessions, system demonstrations, coaching, and train-the-trainer workshops to support smooth knowledge transfer. Collaborate actively within Agile or hybrid delivery teams to support backlog management, sprint planning, user acceptance testing (UAT), release planning, and implementation. Provide post-implementation support, monitor adoption feedback, troubleshoot workflow issues, and refine operational processes to support long-term sustainability. Prepare clear executive summaries, briefing notes, risk updates, and status reports for senior leadership. Qualifications Digital Initiative Analysis: Proven experience leading business analysis activities for large-scale digital initiatives and enterprise transformations (Strictly Required). Requirements & Process Modeling: Demonstrated expertise documenting comprehensive business requirements, user stories, acceptance criteria, business rules, and detailed process flows (Strictly Required). Shared Platform Assessment: Proven experience assessing business services and workflows for integration with shared platforms, common frameworks, and reusable enterprise capabilities (Strictly Required). Agile & Hybrid Delivery: Strong hands-on experience working in Agile or hybrid environments, supporting product backlogs, testing phases, release coordination, and implementation activities (Strictly Required). Cross-Functional Coordination: Demonstrated track record coordinating deliverables, managing expectations, and aligning priorities across diverse business and technical teams (Strictly Required). Facilitation & Stakeholder Engagement: Exceptional facilitation, negotiation, and communication skills, with proven ability to build consensus among executives, managers, and operational staff (Strictly Required). Nice-to-Have Assets: Prior business analysis, organizational change, or training delivery experience within a public sector or enterprise environment. Experience developing training curricula, user documentation, and standard operating procedures (SOPs). Knowledge of change management methodologies, digital service standards, and web accessibility requirements (AODA/WCAG). Summary If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
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We are seeking an experienced Senior Business Analyst to lead analysis, requirements definition, and operational transformation for large-scale digital initiatives. In this role, you will bridge the gap between business stakeholders, operational teams, and technical delivery partners to evaluate existing practices, assess integration with shared platforms, and transition teams to modern operating models. Combining business analysis, stakeholder facilitation, process modeling, change enablement, and training development, you will translate complex organizational needs into structured user stories, business rules, transition plans, and practical training assets that ensure sustained user adoption and operational readiness. Location: Toronto, ON (Fully Onsite - 5 days/week required) Duration: 11-month contract. Advantages Strategic Transformation Impact: Lead high-visibility business analysis and operational transition initiatives for enterprise-scale platforms. End-to-End Delivery Scope: Drive the complete lifecycle from initial discovery and user story definition to rollout, training delivery, and post-launch adoption. ...
Cross-Functional Collaboration: Partner closely with business leaders, product teams, technical architects, and operational end-users. Focused Onsite Presence: Engage in direct, face-to-face collaboration with key stakeholders in a dedicated Toronto workspace. Responsibilities Lead business analysis activities for large-scale digital initiatives and operational transformation efforts across multidisciplinary stakeholder groups. Elicit, analyze, and document comprehensive business requirements, user stories, acceptance criteria, detailed process models, and business rules. Evaluate existing services and workflows to determine feasibility, readiness, and alignment for onboarding onto shared enterprise platforms and reusable capabilities. Plan and facilitate discovery sessions, requirement-gathering workshops, interviews, and working groups to build stakeholder consensus across business and technical boundaries. Assess business impacts, organizational change readiness, risks, dependencies, and operational pain points across diverse teams. Develop future-state workflows, standard operating procedures (SOPs), transition roadmaps, change-management strategies, and adoption metrics. Design and author high-quality training curricula, user guides, facilitator manuals, job aids, process maps, and reference documentation aligned with digital accessibility standards. Deliver training sessions, system demonstrations, coaching, and train-the-trainer workshops to support smooth knowledge transfer. Collaborate actively within Agile or hybrid delivery teams to support backlog management, sprint planning, user acceptance testing (UAT), release planning, and implementation. Provide post-implementation support, monitor adoption feedback, troubleshoot workflow issues, and refine operational processes to support long-term sustainability. Prepare clear executive summaries, briefing notes, risk updates, and status reports for senior leadership. Qualifications Digital Initiative Analysis: Proven experience leading business analysis activities for large-scale digital initiatives and enterprise transformations (Strictly Required). Requirements & Process Modeling: Demonstrated expertise documenting comprehensive business requirements, user stories, acceptance criteria, business rules, and detailed process flows (Strictly Required). Shared Platform Assessment: Proven experience assessing business services and workflows for integration with shared platforms, common frameworks, and reusable enterprise capabilities (Strictly Required). Agile & Hybrid Delivery: Strong hands-on experience working in Agile or hybrid environments, supporting product backlogs, testing phases, release coordination, and implementation activities (Strictly Required). Cross-Functional Coordination: Demonstrated track record coordinating deliverables, managing expectations, and aligning priorities across diverse business and technical teams (Strictly Required). Facilitation & Stakeholder Engagement: Exceptional facilitation, negotiation, and communication skills, with proven ability to build consensus among executives, managers, and operational staff (Strictly Required). Nice-to-Have Assets: Prior business analysis, organizational change, or training delivery experience within a public sector or enterprise environment. Experience developing training curricula, user documentation, and standard operating procedures (SOPs). Knowledge of change management methodologies, digital service standards, and web accessibility requirements (AODA/WCAG). Summary If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
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