Manifest Solutions is currently seeking a Senior Business Analyst for a position in Columbus, OH.
- Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
- Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
- Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
- Improves self-service customer capabilities across all customer-facing websites
- Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
- Coordinates and executes website testing as needed during and after deployments of enhancements
- Anticipates future trends, assesses complex situations and pulls forward relevant best practices to influence decisions and direction
- Challenges the way we've always done something to look for a better way and drive standardization across the enterprise
- Sets a positive & clear vision that motivates others to want to perform at their best; holds a transformation mindset for self and others
- Digs deep and displays determination for success; sustains positive energy under pressure and copes with disruptive changes productively
- Makes and communicates clear, timely decisions, even amid ambiguity or uncertainty
- Keeps commitments and holds others to their commitments; drives for desired outcomes; acts with urgency
- Delivers succinct communications & drives effective meetings
- Builds & sustains high-performing teams by fostering collaboration, feedback, and continuous improvement; ensures individual goals are aligned with team goals
Required qualifications:
- Salesforce Product experience
- SAP S4 Hanna Product Experience
- Payments Product Experience
- FICA /Accounting Skills
- Payment Process Skills
- Demonstrated ability to understand and discuss technical concepts and digital operations
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to work with cross-functional teams in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
- Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)
Preferred
- A passion for improving customer experiences in digital technology
- Experience managing customer-facing software solutions • Project Management experience
- Experience with the utility or energy industry preferred
