Job Summary and QualificationsThe Senior Business Analyst partners with business stakeholders, technical teams, and vendors to analyze business processes, identify operational needs, and facilitate the delivery of technology and business solutions. This role leads requirements gathering, process analysis, and solution design activities to ensure business objectives are accurately defined and translated into effective and sustainable solutions.
The Senior Business Analyst performs detailed analysis of business systems, workflows, services, and operational processes to identify opportunities for improvement, increased efficiency, and enhanced user experiences. Working closely with stakeholders across the organization, this position evaluates current and future state processes, develops business and functional requirements, and recommends solutions that align with operational goals and strategic priorities.
This role provides leadership throughout the solution lifecycle by facilitating stakeholder discussions, defining business needs, documenting requirements, and supporting solution evaluation and implementation activities. Responsibilities include developing business requirements, user stories, process flows, use cases, support documentation, test scenarios, and training materials. The Senior Business Analyst works collaboratively with project teams to ensure business requirements are understood, validated, tested, and successfully delivered.
The Senior Business Analyst applies business analysis best practices and software delivery methodologies to support complex initiatives and organizational change efforts. This position independently facilitates requirements workshops, manages stakeholder expectations, resolves competing priorities, identifies risks and impacts, and supports project planning activities. The role also contributes to quality assurance, user acceptance testing, change management, and end-user readiness efforts to help ensure successful solution adoption.
Additionally, the Senior Business Analyst provides guidance and mentorship to less experienced analysts, promotes consistency in analysis practices and documentation standards, and supports continuous improvement initiatives. The role partners with business and technology teams during implementation and deployment activities to identify issues, assess impacts, and drive successful business outcomes.
MAJOR RESPONSIBILITIESDemonstrate the ability to work independently with minimal supervision, exercising sound judgment, initiative, and critical thinking to drive complex business and technology initiatives.
Apply advanced analytical, organizational, and problem-solving skills to assess business needs, identify opportunities for improvement, and recommend effective solutions.
Communicate effectively through verbal, written, and presentation channels, tailoring information appropriately for business, technical, and leadership audiences.
Build and maintain productive working relationships with business stakeholders, subject matter experts, technical teams, vendors, and leadership.
Serve as a trusted advisor and primary liaison between business stakeholders and technology teams, ensuring business needs and solution requirements are clearly defined and understood.
Lead requirements elicitation sessions, workshops, interviews, and process reviews to gather, analyze, prioritize, and validate business, functional, and operational requirements.
Translate complex business needs into detailed functional specifications, process flows, user stories, use cases, and supporting documentation required for successful solution delivery.
Partner with developers, architects, and subject matter experts to evaluate solution alternatives and recommend approaches that balance business value, user experience, technical feasibility, risk, and cost.
Leverage business analysis methodologies, requirements management tools, and Agile delivery practices to support successful project and product delivery outcomes.
Collaborate closely with business units, technology teams, and operational support teams to ensure alignment and traceability throughout the solution lifecycle.
Lead testing-related activities including defining test scenarios, validating requirements coverage, and supporting System Integration Testing (SIT) and User Acceptance Testing (UAT).
Validate delivered solutions against documented requirements and drive issue identification, impact analysis, and resolution efforts.
Monitor, assess, and communicate project risks, dependencies, issues, and requirement changes to support informed decision-making and timely resolution.
Partner with business owners and project stakeholders to evaluate business impacts, manage changing priorities, and ensure continued alignment with strategic and operational objectives.
Contribute to project planning activities, including effort estimation, requirements planning, milestone development, and implementation readiness.
Maintain business requirements, process documentation, functional specifications, and solution recommendations throughout the project lifecycle to ensure accuracy and consistency.
Develop and maintain current-state and future-state process documentation to support process optimization, operational efficiency, and business transformation initiatives.
Deliver clear, concise, and actionable presentations, status updates, recommendations, and decision-support materials to stakeholders and leadership.
Build strong collaborative partnerships across teams and proactively identify dependencies, impacts, risks, and opportunities affecting related initiatives.
Evaluate change requests and facilitate scope management discussions to ensure proposed changes align with business objectives, project commitments, and expected outcomes.
Contribute to stakeholder engagement, communication planning, organizational readiness, and change management activities to support successful adoption of new processes and technologies.
Provide leadership during implementation, pilot, and post-deployment activities by partnering with stakeholders to address issues, evaluate impacts, and identify continuous improvement opportunities.
Mentor and provide guidance to Business Analysts and less experienced team members, promoting business analysis best practices and consistency in documentation and delivery approaches.
Participate in the ongoing improvement of business analysis standards, templates, methodologies, and team practices.
What qualifications you will need:EDUCATION
Bachelor's Degree in Business Administration, Information Systems, Healthcare Administration, Computer Science, or related field - Required
5 or more years of business analysis, product analysis, process improvement, or related experience - Required
3 or more years of healthcare business analysis experience - Required
Experience leading requirements, process improvement, and stakeholder engagement efforts for complex initiatives - Preferred
Or equivalent combination of education and/or experience could be considered
LICENSES, CERTIFICATIONS & TRAINING
Kanban Experience - Preferred
Azure Dev Ops - Preferred
CBAP (Certified Business Analysis Professional), PMI-PBA, Lean Six Sigma, Agile, Scrum, or related certification - PreferredBenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
