Position Summary

The Senior Business Analyst leads structured discovery, requirements quality, process analysis, and change readiness support across Digital Technology initiatives. This is a horizontal role within the BRM-led BA spine, deployed into initiatives where deeper discovery, cross-functional analysis, data/reporting clarity, or requirements discipline is required.

The role spans the full BA lifecycle: stakeholder engagement, current-state analysis, problem framing, options identification, process mapping, data and reporting analysis, and documented requirements that make solid delivery possible. The Senior Business Analyst supports the BRM readiness gate by providing the discovery depth and requirements quality needed to determine whether work is sufficiently shaped to move forward.

The Senior Business Analyst operates in a model where BA capability is distributed across several roles. BRMs shape demand and own readiness, Project Managers carry light project-level analysis, change resources support adoption planning, and the dedicated BA team provides the senior deep-discovery capability when initiatives cross defined complexity thresholds. The role is equally comfortable in working-team workshops, vendor conversations, technical handoffs, and sponsor briefings.

This role reports to the Business Relationship Manager.

Key Responsibilities

1. Discovery, Problem Framing & Requirements Quality

• Lead discovery on assigned initiatives - stakeholder engagement, current-state analysis, and problem framing
• Document high-quality requirements across functional, non-functional, process, data, reporting, control, integration, and readiness dimensions
• Support the BRM readiness gate by ensuring initiatives are well-shaped before moving to delivery
• Push back constructively on unclear or solution-led demand to clarify the real problem and intended outcomes
• Keep BA artifacts accurate and current for traceability throughout the project lifecycle

2. Process, Data, Reporting & Integration Analysis

• Map current- and future-state processes to identify gaps, dependencies, pain points, and improvement opportunities
• Surface data, reporting, and integration implications early so Architecture, Data & Insights, and delivery teams can assess feasibility
• Clarify business definitions, source-of-truth, and data quality needs across Yardi, enterprise platforms, finance, and property management initiatives
• Bring process and requirements context into Architecture, vendor, and technical review discussions
• Determine the right solution path - whether that's process change, configuration, integration, or policy update

3. Change, Training & Adoption Readiness Support
• Identify training and adoption needs during discovery, partnering with business owners and People Experience when formal training is required

• Support change activities through delivery by clarifying process, role, communication, and training impacts
• Ensure requirements and process artifacts are usable by Project Managers, change resources, training partners, support teams, business SMEs, and operational owners.

• Help teams understand that adoption and readiness work is key to realizing benefits and not just focused on delivering the system
• Support post-implementation review by identifying gaps between intended process, actual usage, and results

4. Engagement Thresholds & Cross-Functional Support
• Engage on initiatives that meet complexity thresholds: cross-functional impact, material process change, data/integration implications, or regulatory considerations

• Support Project Managers and Change Practitioners who carry embedded BA work, helping lift requirements quality across the function
• Partner with PMO, Digital Platforms, Yardi, Architecture, and Data & Insights teams for clean handoffs
• Provide BA input across intake, discovery, delivery, testing, and benefits definition
• Escalate discovery gaps, ownership issues, or readiness concerns to the BRM and project leadership

5. BA Discipline, Standards & Continuous Improvement
• Apply and improve BA standards, templates, and practices under the BRM-led BA spine

• Contribute to the BA playbook: discovery approaches, requirements standards, and handoff practices
• Share reusable artifacts and lessons learned with other BAs, PMs, and BRMs
• Model BABOK-aligned practice with clear documentation, analytical rigour, and constructive challenge

Required Knowledge & Skills

• 6+ years of progressive BA experience, including senior-level work on complex, cross-functional initiatives
• Bachelor's degree in business technology, Information Systems, Business Administration, Computer Science, or equivalent experience
• Strong facilitation, requirements elicitation, and process modeling skills
• Excellent written communication and stakeholder engagement across all levels
• Comfortable working in unfamiliar domains and quickly building context

Preferred Qualifications

• IIBA certification (CBAP, CCBA, ECBA) or BABOK-aligned experience
• Background in real estate, property management, finance, ESG, or related industries
• Familiarity with enterprise platforms like Yardi, ERP, CRM, or reporting tools
• Experience with process modeling, business case support, and post-implementation review
• Power BI or data/analytics experience is a plus

Please note this is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this role.