Job Summary
As a Business Analyst, you will serve as an individual contributor within the Customer Solutions team. You will lead complex analysis efforts for high-impact initiatives, shaping solution direction and driving measurable business outcomes. You will partner across business and technology teams to translate strategy into execution, ensuring delivery of solutions that improve customer experiences and operational efficiencies. You will work closely with cross-functional team members, including product, technology, legal, compliance, and risk partners, to deliver specific business goals. Business Analysts are highly motivated self-starters with a strong sense of ownership, attention to detail, and the ability to effectively liaise between stakeholders and product and technology teams.
Key Responsibilities
• Conduct current-state and future-state analysis, use-case development, requirements gathering, and solution documentation.
• Design and analyze workflows, data, and business processes to support business objectives.
• Develop clear and concise written and verbal communications to summarize and interpret information for Subject Matter Experts, product and technology teams, and other business partners.
• Facilitate effective meetings by identifying key attendees, setting and communicating agendas, documenting key discussion points and outcomes, and identifying deliverables, owners, and target dates.
• Perform end-to-end Business Acceptance Testing and ensure traceability of test cases.
• Communicate issues and client feedback with Business and IT Product Leaders and Managers to support timely resolution.
• Manage dependencies across teams while working on multiple projects simultaneously.
• Coach and guide less-tenured associates through mentoring and knowledge sharing.
Required Qualifications
• Proficiency in business requirements methodologies, including current-state and future-state analysis, use-case development, requirements documentation, and solution documentation.
• Experience with workflow design, data analysis, and data visualization.
• Strong written and verbal communication skills, with the ability to influence key stakeholders.
• Strong meeting facilitation, documentation, and follow-up skills.
• Experience performing end-to-end Business Acceptance Testing and maintaining test case traceability.
• Ability to manage dependencies across teams and multiple projects simultaneously.
• Familiarity with Confluence, MIRO, story writing, and backlog management concepts.
• Proficiency in Microsoft Word, Excel, PowerPoint, and work management or delivery tracking tools such as Jira or similar platforms.
• Bachelor's degree or equivalent experience preferred.
