Bachelor's degree and five years of related work experience or equivalent combination of education and experience.
Strong oral and written communication skills.
Strong organization and time management abilities.
Proficient in identifying issues and conducting data collection and analysis.
Expertise in claims processing and enrollment operations.
Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Responsibilities
Conduct objective analysis of topics to support operations performance.
Gather and analyze data to identify trends and potential solutions.
Develop strategies for performance optimization based on factual data.
Lead strategic design and implementation of performance improvement initiatives.
Work directly with stakeholders to implement health strategy initiatives.
Facilitate cross-departmental communication and provide updates on tasks.
Represent Command Center department to internal and external partners.
Benefits
Hybrid work environment.
Collaborative team culture with cross-functional engagement.
Opportunities for professional development and special projects management.
Involvement in strategic initiatives that impact organizational performance.
Full Job Description
Research and Data analysis
Provide quality, objective, and professional analysis of relevant topics
Gather and analyze information to identify trends, issues, innovations, and potential problems and solutions related to internal operations performance
Develops analysis
Present results with recommendations
Supports execution of solutions
Develop performance optimization strategies and tactics based on logical assumptions and facts considering resources, constraints, and HMSA values.
Helps to lead and contributes to strategic design and implementation of performance improvement initiatives.
Works with key stakeholders to strategically design and implement health strategy initiatives with guidance from executive sponsors, subject matter experts, and other staff as needed
Serving as a lead subject matter expert, determines and develops business requirements
Cross-Functional Integration and Communication:* Work directly with cross-departmental team members to complete tasks, facilitate communication, and provide status updates
Work with the project team, HMSA departments and external partners to monitor, collect, communicate, and distribute information.
Appropriately identify communication needs and timelines; Communicate analysis, assessments, recommendations and completed work product through professional written and oral reports and presentations.
Responsible for representing the Command Center department to internal and external partners when appropriate.
Other duties
On a regular, sustained basis, cooperates with other staff members both within and outside the department in the accomplishment of one's own job duties as well as assisting other in accomplishing theirs.
Special Projects Managements
Assist with vendor management and evaluation.
Perform all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
Bachelor's degree and five years of related work experience; or equivalent combination of education and related work experience.
Strong oral and written communication skills.
Strong organization and time management skills.
Proficiency in issues identification, data collection, analysis, and interpretation.
Proficient expertise in claims processing and enrollment operations
Intermediate knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and Power Point.
