Next Step Systems

Senior BMC Remedy / Helix ITSM Administrator

Next Step Systems$80K — $100K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 4 years of experience with BMC Helix ITSM software
  • Bachelor's degree in Computer Science or related field
  • ITIL 4 Managing Professional or BMC Certified Professional certification required
  • Public Trust Clearance necessary
  • ITSM experience is advantageous

Responsibilities

  • Administer and maintain the BMC Helix ITSM platform
  • Develop and optimize ITSM processes and workflows
  • Ensure compliance with government IT regulations
  • Provide support and training for end users
  • Collaborate with cross-functional teams to enhance IT services

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Flexible spending account
  • Retirement plan
  • Paid time off (PTO)
  • 401K matching
Full Job Description
Senior BMC Remedy / Helix ITSM Administrator, Washington, DC

We are looking for a qualified candidate to work as a full-time Senior BMC Remedy/Helix ITSM Administrator with experience for a Government client in Washington, DC. Must be a BMC Certified Professional or have an ITIL 4 Managing Professional certification. Candidates need to have a Public Trust Clearance.

Senior BMC Remedy / Helix ITSM Administrator Qualifications:

- Minimum 4 years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
- Bachelor's degree in Computer Science, Information Technology, or other related fields.
- Candidates must have either an ITIL 4 Managing Professional certification or a BMC Certified Professional certification.
- ITSM experience is a plus.

Benefits include medical insurance, dental, vision, flexible spending account, retirement plan, PTO, 401K matching, etc.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.

Keywords: Washington DC Jobs, Senior BMC Remedy/Helix ITSM Administrator, BMC Remedy, Helix Service Desk, IT Service Management, ITIL 4 Managing Professional, BMC Certified Professional, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC Recruiting

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About Next Step Systems

Next Step Systems is an IT recruitment firm that specializes in placing professionals in the technology industry. The company was founded in 1995 and is headquartered in Chicago, Illinois. Next Step Systems' clients include startups, mid-sized companies, and Fortune 500 corporations. The company's services include contingency search, retained search, and contract staffing. Next Step Systems has a team of experienced recruiters who have a deep understanding of the technology industry and its trends.
Learn more about Next Step Systems
Size
50 employees
Industry
Founded
1995

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