Full Job Description
Senior Banking Account Manager
The Senior Banking Account Manager supports commercial banking clients through account administration, transaction processing, documentation, reporting, and issue resolution. This role partners with Relationship Managers, service teams, and internal business partners to ensure client requests are handled accurately and efficiently.
Key Responsibilities
• Coordinate daily account servicing and administration for commercial banking clients.
• Process transactions, resolve inquiries, obtain documentation, and maintain accurate client and account information.
• Develop action plans for client requests and ensure timely follow-up, execution, and communication.
• Partner with Relationship Managers, servicing teams, and internal stakeholders to support client delivery.
• Maintain required records, fees, balances, specialized procedures, and client communication documentation.
• Assess service requests and coordinate operational updates, account changes, and transaction support.
• Monitor banking operations, reports, tickets, and documentation to ensure accurate and timely processing.
• Research client records, contracts, agreements, and supporting materials to answer inquiries and confirm account setup.
• Maintain working knowledge of syndicated loan transactions, loan and credit agreements, collateral reporting, and relationship-monitoring documentation.
Qualifications
• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• 1 to 2 years of experience in client servicing, account administration, or transaction processing within financial services.
• Strong communication, judgment, and problem-solving skills with a focus on responsive client service.
• Ability to manage multiple priorities, navigate systems, and work accurately in a fast-paced environment.
Preferred Experience
• Experience supporting commercial banking, loan operations, credit administration, treasury services, or financial services client servicing.
• Familiarity with syndicated lending, collateral reporting, account documentation, or relationship-monitoring materials.
Working Model
This is a hybrid role with an expectation to work in the office 60% of available business days each month. Flexibility in start and end times may be required based on client needs and workload.
Salary Range:
$74,200 - 126,200 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
