Senior AV/VTC SpecialistContingent Position - Anticipated Contract AwardLocation Onsite, EEOC Headquarters, Washington, DC; occasional travel to field offices Labor Category Audiovisual / Video Teleconferencing Support - Senior Key Personnel Yes Staffing Basis Full-time (1 position) CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.Position SummaryOperates, maintains, and supports enterprise AV and VTC systems, providing senior-level technical expertise for live events, executive communications, and collaboration platforms across EEOC Headquarters and its nationwide field office footprint.
Key Responsibilities - Manage daily operations of enterprise AV/VTC systems across multiple conference rooms and facilities; monitor system health and performance.
- Configure, maintain, and troubleshoot VTC endpoints, codecs, DSPs, control systems, digital signage, and collaboration technologies.
- Provide operational support for executive meetings, board meetings, webinars, and high-profile virtual events.
- Perform root-cause analysis and resolve complex hardware, software, network, and interoperability issues.
- Coordinate scheduled maintenance, firmware upgrades, software updates, and lifecycle replacements.
- Develop and maintain SOPs, network diagrams, inventories, and system configuration documentation.
- Support incident, problem, and change management activities following ITIL best practices.
- Support Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence platforms, including webinars and breakout rooms.
- Coordinate with vendors/manufacturers on technical issues and warranty/repair activities.
- Support escalation procedures for unresolved issues; participate in after-hours maintenance windows as required.
Minimum Qualifications - 10 years of experience supporting an environment similar to EEOC's.
- Experience supporting comparable AV/VTC equipment and systems.
- Experience working with a large, geographically dispersed, multi-site office network.
General Requirements (All Positions) - Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
- This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
- Acceptable command of the English language.
- Subject to Contractor-funded training of at least 40 hours/year in core competencies.
