Job DescriptionThe
Enterprise Design & Research team is a global team of highly talented multi-disciplinary designers and researchers. We are highly embedded within the digital product management organization and lead design efforts from concept through to production for the largest servicing channels for American Express, across web, mobile and push.
Our UX writers work closely with designers, researchers, product managers, and engineers to create the voice of American Express across web, mobile, and partner-led channels. bringing American Express' world-renowned customer service to life through straightforward, customer-centric content. This is an exciting opportunity for someone who can combine business needs with customer needs to drive the digital experience forward.
ResponsibilitiesKey Responsibilities:
- With limited guidance, contributes to the development of product content for servicing journeys
- Identifies and proposes opportunities to develop or enhance content with guidance by senior colleagues
- Consolidates insights from cross-functional teams to help craft a seamless and intuitive user experience
- Applies writing guidelines and standards to drive consistency in content
- Proofreads and edits provided content for accuracy, grammar, and style/tone
QualificationsQualifications:
- Has at least 2 years of experience
- Is more of a strategic thinker, less of a blank-filler
- Clearly articulates how copy addresses objectives and solves problems
- Is a champion for collaboration, early and often
- Advocates for the user
- Pivots quickly and supports a number of projects simultaneously
- Exudes positivity, requires minimal supervision, and has a strong work ethic
- Is an ambassador for UX writing, playing a key role in helping this growing team reach its potential
Skills:
- Accessibility Design
- Brand Strategy
- Content Localization
- Content Strategy
- Copywriting
- Information Architecture
- Product Strategy
- User Testing
- Web Design
- Mobile Design
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
