The PositionSupport Novo Nordisk field sales force by coordinating sampling practices, which includes distribution, accountability and compliance of product samples to ensure compliance with the Prescription Drug Marketing Act (PDMA) and company policies and procedures.
RelationshipsThis position reports to the Director, Sample Operations and interfaces with Sample Operations Team Members, Field Sales, NNI Customer Service, NNI Product Quality and external relationships with distribution and compliance vendors.
Essential Functions- Communications: Communicates to applicable field sales representatives on a regular basis necessary information and updates required for sample deliveries and tracking
- Customer Service: Maintains an understanding and awareness of all Sample Operations processes to effectively support phone and email inquiries from field representatives to provide guidance according to policies/procedures and facilitate resolution of sample issues
- Documentation: Collaborates with Team Members to review, revise and ensure consistency of Departmental work instructions, field guidance documents and other documentation / Department directories for accuracy
- Sample Ordering: Supports procedures, system and inquiries related to sample order processes
- Sample Reconciliation: Collaborates with third party vendors to ensure that samples have been accounted for, transferred, returned and processed appropriately and conduct follow up activities for HCP sample disbursement verifications with HCP office/accounts in accordance with procedures and service levels
- Sample Reconciliation: Partners with Sample Operations Team members to monitor, conduct-follow up and closure of transactional issues and appropriate documentation/tracking
- Sample Reconciliation: Reconcile sample accountability inventory reports produced at the territory level based on weekly, monthly, annual, for-cause and/or random type inventories
- Operations Support: Reviews and evaluates requests and inquiries for field tools and materials (thermometers, coolers, SRFs, etc.) to sampling representatives and determines next steps for approval, replacement, or decommissioning and provides guidance for proper handling
- Projects: Participates in various projects to ensure proper monitoring, follow up, completion of tasks and communications occur in line with project timelines
- System/ProgramManagement: Responsible for ensuring system accuracy in Direct to Physician (DTP) sampling programs including review and monitoring of user system access, creation of system input files for Rep users and HCP Accounts and collaborate with system teams to ensure timely uploads and data verification
- SharepointManagement: Responsible for the creation, maintenance and organization of the Department SharePoint page. Work with stakeholders to create or update content, as needed
- SupportRole: Provides back-up support to Sample Operations Team functions when Team Members are not available due to vacation, illness, leave, etc
- Transactional Reporting: Gathers, prepares and analyzes data for periodic reporting to monitor sample transactions and provide high-level operational metrics
- VendorCollaboration: Liaises with NNI contracted vendors to support Departmental functions to ensure proper ordering, tracking and communication occurs within approved NNI business rules
Physical Requirements0-5% overnight travel required. This is a Home Office position. This position follows all NNI guidance for remote/in office dedicated time. EST time-zone hours.
Qualifications- A bachelor's degree from credited institution preferred. Accounting, Finance, or related field plus two years pharmaceutical marketing/sales experience
- Two years equivalent pharmaceutical sample accountability/marketing/sales experience may be substituted for degree, when appropriate
- Ability to maintain confidentiality
- Ability to multi-task and effectively manage conflicting priorities
- Advanced skills in Microsoft Office, including Excel
- Ability to problem-solve and critical thinking
- Customer service skills
- Excellent written and verbal communication skills
- Ability to leverage AI to enhance productivity and incorporate process improvements in daily tasks and projects
- Team player: ability to collaborate well with team members, other departments and various stakeholders/suppliers
The base compensation range for this position is $99,000 to $120,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy and parental leave policy.
