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Contract details
Permanent employment
As soon as possible
Job OverviewThe best client relationships are built on trust, responsiveness, and consistent execution. As a Senior Associate in Equity Index Client Operations (EICO), you will be a key partner to Solactive's global institutional clients, owning their experience across onboarding, daily operations, and complex index-related requests. You'll combine client relationship management, analytical problem-solving, and technological innovation to solve challenges, improve processes, and deliver a seamless client experience. You'll help shape how Solactive delivers value by improving processes, automating routine work, and ensuring precise, proactive client interactions.
Your Tasks- Own client relationships end-to-end, serving as the primary contact for asset managers, investment banks, hedge funds, and trading desks across onboarding, daily file delivery, corporate action announcements, methodology queries, and issue resolution.
- Translate index methodologies and complex corporate action treatments into clear explanations for clients and internal stakeholders.
- Lead client onboarding and technology initiatives, coordinating configuration, testing, implementation, and follow-up.
- Communicate proactively with clients on progress, service updates, and product changes.
- Identify client pain points and propose concrete improvements in process, automation, or service.
- Champion the client perspective internally to improve platforms, communications, and service.
- Document and share knowledge to strengthen processes, team collaboration, and client support.
Your Profile- Degree in Finance, Economics, Business, Mathematics, or a related field, or equivalent professional experience.
- 4+ years in client-facing roles within financial services, fintech, market data, or comparable B2B environments. Customer success, client operations, or implementation backgrounds are highly relevant.
- Strong analytical aptitude: comfortable with data, logic, and structured problem-solving.
- Exceptional organizational skills with the ability to manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
- Proactive and solutions-oriented: you anticipate needs, identify obstacles, and keep initiatives moving.
- Excellent written and verbal communication skills. You explain complex concepts clearly to technical and non-technical audiences and seek to understand why a question is being asked.
- Demonstrated ownership: you take responsibility for relationships, requests, or projects from initiation through completion and coordinate across teams to drive resolution.
- Comfortable with digital platforms, data products, and technology teams. Advanced Excel required; familiarity with automation tools, APIs, or AI-supported workflows is a plus. Coding is not required, but enthusiasm for learning and leveraging technology is essential.
- Experience in financial services, capital markets, ETFs, or indices is an advantage; curiosity and a genuine interest in financial data and markets are essential.
- Collaborative and internationally minded. You thrive in a team environment where knowledge is shared, feedback is constructive, and everyone contributes to improving how we work.
Our Offer- Competitive compensation: Enjoy a competitive salary package that reflects your experience, skills, and contribution to the team.
- Global client exposure: Build relationships with leading financial institutions and investment professionals worldwide.
- Meaningful ownership: Take responsibility for important client relationships and initiatives, with the opportunity to influence how we deliver services.
- Broad business experience: Gain exposure to financial markets, index products, data delivery, technology, and client relationship management.
- Professional growth: Develop a career at the intersection of finance, technology, and client success.
- Learning and development: Access training on index methodology, corporate actions, Solactive tools, automation, and AI-supported workflows.
- International collaboration: Join a global team of approximately 50 nationalities with opportunities to collaborate across Solactive's offices.
- Modern working environment: Flat hierarchy, flexible hours, hybrid work model, healthcare coverage, modern Toronto office, and regular networking and social events.
