Your role at a glanceThis is a mid-level position that interfaces with multiple stakeholders in the company to understand requirements, business constraints, problem domain, viable technology, and development. This role determines multiple design alternatives, assesses such alternatives based on given or self-defined criteria, and selects the most suited option to refine to a final design. Regular, predictable attendance is essential for satisfactory performance.
What we are looking for SUMMARYThis is a mid-level position that interfaces with multiple stakeholders in the company to understand requirements, business constraints, problem domain, viable technology, and development. This role determines multiple design alternatives, assesses such alternatives based on given or self-defined criteria, and selects the most suited option to refine to a final design. Regular, predictable attendance is essential for satisfactory performance.
KEY RESPONSIBILITIES- Builds employee knowledge and skills in specific areas of expertise.
- Analyzes the current infrastructure and continually look for improvements in availability and optimization.
- Ensures IT architectures, practices, policies, and plans align with company's business goals.
- Works with other engineers to provide a consensus-based solution that is scalable, adaptable and in synchronization with ever changing business needs.
- Manages risks associated with information and IT assets by developing and documenting appropriate standards, practices, and security policies.
- Accomplishing organizational goals by accepting ownership for new requests; explore opportunities to add value to Business.
- Handling Technical & process escalations to ensure services are met within agreed SLA.
- Escalation Engagement with L3 & L4 for escalated /complex troubleshooting and pending issue.
- Promotes the practice to find area in our infrastructure to reduce costs and improve efficiencies.
- Supports automation of network infrastructure operational activities (e.g., device certification, onboarding, provisioning, migrations, patching, refreshes, upgrades, decommissions, triaging)
- Selects new technologies while observing the various constraints such as cost, time frame and security.
- Draws up development and integration plans.
- Builds test environments, and pilots deployment.
KNOWLEDGE & ATTRIBUTES- Current or demonstrated progress towards attainment of Juniper and/or Cisco CCNP or JNCIE (or equivalent) along with Palo Alto.
- Customer service orientation.
- Stress management and ability to handle a fast paced, rapidly changing environment.
- Process tickets which may include escalations, alarms, incidents and service requests reported by monitoring tools, ticketing portals, calls and emails.
- Ability to manage a network ticketing queue and identify, report and remediate trends.
- Problem solving, with the ability to mentor and work with other team members to resolve issues then focus on establishing long term solutions rather than quick fixes.
- Excellent communication skills, both written and spoken.
- Excellent documentation skills.
- Ability to explain complex technical issues in a way that non-technical people may understand.
- Knowledge of IT change processes.
- Creating KB articles for well known issues.
- Basic project and program management planning and organizational skills, as well as time management and prioritization capabilities.
- Ability to maintain confidentiality and show discretion.
- Vendor Engagement / Escalations over Emails, Vendor Portals and Phone as & when required for as part of the reported Network issue.
- Understanding of Internet Protocols (DNS, SMTP, SNMP, SSH, Telnet).
- Understanding with Multi-homed ISP (BGP,ISIS).
- Understanding with Routing & Switching (OSPF, STP, HSRP).
- Understanding with Firewalls and access lists.
- Understanding of Load Balancing.
- Understanding of Access Point and Virtual Controllers.
- Research and keep abreast of current and new technologies and be aware of its implications to customers and Global Data Centers of America.
ACADEMIC QUALIFICATIONS & CERTIFICATIONS- Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or equivalent combination of education and experience.
- Relevant information systems certifications may be accepted in lieu of formal education when combined with applicable experience and demonstrated skills. Equivalent industry experience may also be considered.
REQUIRED EXPERIENCE- 7-8 years of experience in Information Technology, with 3-6 years in the subject area.
- Current or demonstrated progress towards attainment of Juniper and/or Cisco CCNP or JNCIE (or equivalent).
PHYSICAL REQUIREMENTS- Primarily sitting with some walking, standing, and bending.
- Able to hear and speak on the telephone.
- Close visual work on a computer terminal.
- Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.
- Ability to lift and carry, up to 20 lbs
- Able to climb a ladder and work on a raised platform
Compensation Pay RangeFor roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.
This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is:
$89,600 - $115,000
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
