Senior Associate, Client Services (Licensed) - Stenner Wealth Partners+
Vancouver
Competitive Compensation: $85-$110K annually depending on experience & credentials.
Responsibilities:
Client Relationship Management
- Deliver exceptional and proactive service to high-net-worth clients and their families.
- Respond to client inquiries regarding account administration, documentation, cash movements, reporting, and service requests.
- Build strong client relationships through timely communication and attention to detail.
- Support client onboarding, account reviews, and ongoing maintenance activities.
Account Administration & Operations
- Oversee the administration of corporate, personal, trust, registered, and non-registered investment accounts.
- Coordinate account openings, transfers, updates, beneficiary changes, estate documentation, and account maintenance requests.
- Manage cash movement requests, wire transfers, EFTs, foreign exchange transactions, and account funding activities.
- Monitor account issues and work collaboratively with internal departments to ensure timely resolution.
- Maintain accurate client records and documentation in accordance with regulatory requirements.
Licensed Transaction Processing
- Execute or coordinate client trading instructions and operational transactions within regulatory and firm guidelines.
- Review and process investment subscriptions, redemptions, transfers, and corporate actions.
- Liaise with portfolio managers, advisors, trading desks, and back-office teams to support transaction processing and settlement.
- Ensure accuracy and completeness of trade-related documentation.
Tax & Reporting Coordination
- Coordinate annual tax reporting requirements for personal, corporate, trust, and charitable clients.
- Assist with preparing and distributing tax reporting packages and supporting documentation.
- Respond to accountant and client inquiries regarding investment-related tax reporting.
- Work closely with internal tax, compliance, and operations teams as required.
Compliance & Risk Management
- Ensure all activities are conducted in compliance with CIRO, privacy, AML, and Canaccord policies.
- Review documentation for completeness and regulatory accuracy.
- Assist with audits, compliance reviews, and document management processes.
- Identify operational risks and recommend practical solutions and process improvements.
Team Leadership & Operational Excellence
- Serve as a senior resource and subject matter expert for client service and operational matters.
- Assist in training, mentoring, and supporting junior associates and administrative staff.
- Develop and improve workflows, procedures, and operational best practices.
- Contribute to business continuity planning and operational efficiency initiatives.
- Support special projects and strategic initiatives across the practice.
Skills & Qualifications:
- 5+ years of experience in wealth management, private client, investment advisory, financial planning, or a related financial services environment.
- Must hold the securities licensing required to support client accounts and conduct licensed activities within the Canadian wealth management industry.
- Strong knowledge of registered and non-registered investment accounts, including RRSPs, RRIFs, TFSAs, RESPs, corporate accounts, trusts, and estates.
- Experience supporting high-net-worth and ultra-high-net-worth clients, delivering a high standard of personalized service.
- Solid understanding of investment account administration, cash management, account transfers, subscriptions, redemptions, and operational workflows.
- Experience working with discretionary managed accounts and portfolio management teams is considered an asset.
- Familiarity with tax reporting requirements and coordinating investment-related tax documentation for clients and their professional advisors.
- Strong understanding of industry regulations, compliance requirements, privacy standards, and operational risk management.
- Proven ability to manage multiple priorities, deadlines, and complex client requests in a fast-paced environment.
- Exceptional attention to detail, organizational skills, and problem-solving abilities.
- Strong written and verbal communication skills, with the ability to communicate professionally with clients, advisors, and internal stakeholders.
- Advanced proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
- Hands-on experience using generative AI tools to enhance research, client communications, presentations, documentation, and overall workflow efficiency.
- Experience mentoring junior team members, improving operational processes, or leading special projects is considered an asset.
- Completion of industry designations such as CSC, CPH, CIM, CFP, FMA, or similar credentials would be an asset.
- Demonstrated commitment to delivering exceptional client experience while maintaining the highest level of professionalism, accuracy, and confidentiality.
- Legally entitled to work in Canada.
Shortlisted candidates will be asked to complete a 15-minute Financial DNA Survey link online prior to in-person interview.
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