Senior Associate, Client Experience

Senior Associate, Client Experience

Location: This position will be based out of our Vancouver office.

The Team:

The Osachoff Wealth Advisory Group is a disciplined, effective, and conscientious group with over 50 years of combined experience and management. We provide comprehensive financial planning to wealthy families. Through an in-depth discussion and then a collaborative analysis with experts, we explore your unique circumstances and provide you with solutions to build wealth, protect your lifestyle, and leave a lasting legacy. We're here to help with all your financial priorities at every stage of your life.

The opportunity:

Reporting to the Senior Wealth Advisor & Senior Portfolio Manager, the Senior Associate plays a critical role in supporting the delivery of a high-touch wealth management experience for high-net-worth individuals, business owners, and families. Acting as a trusted operational partner to the advisory team, this role is responsible for the independent execution of complex administrative, client service, and investment-related activities while helping to ensure the seamless operation of the practice.

The Senior Associate serves as a resource to the advisor and team members, providing support across client service, administrative, and operational activities. Using industry knowledge and technology tools, this role helps ensure the efficient day-to-day operation of the practice while contributing to a positive client experience. The successful candidate demonstrates sound judgment, strong attention to detail, and the ability to manage multiple priorities in a professional and organized manner.

Key responsibilities include:

Client Service & Relationship Support

• Deliver a personalized, high-touch service experience to high-net-worth individuals, families, and business owners with professionalism, discretion, and care.
• Anticipate client needs and coordinate solutions to ensure seamless and responsive client experience.
• Support Advisors in managing client relationships by coordinating meetings, preparing customized materials, and facilitating follow-up activities.
• Act as a liaison between clients, Advisors, and internal partners, ensuring clear communication and exceptional service delivery.
• Provide approved account information, portfolio updates, and transaction status reports in a timely and accurate manner
• Take ownership of client requests, ensuring they are resolved efficiently and to the highest standard.
• Contribute to a culture of service excellence by continuously seeking opportunities to enhance the client experience.

Account Administration & Transaction Support

• Manage account opening, transfer, maintenance, and documentation processes, ensuring accuracy and regulatory compliance.
• Execute trades and process client transactions, including deposits, withdrawals, electronic fund transfers, and other account-related requests in accordance with licensing, firm policies, and regulatory requirements.
• Support the administration of complex client situations, including estates, trusts, corporate accounts, and wealth transfer matters.
• Review and prepare documentation required for client transactions and account maintenance, including DocuSign packages and related forms.
• Maintain accurate client records and files, ensuring all documentation meets compliance and audit requirements.

Operational & Administrative Support

• Act as a key administrative and operational resource for Advisors and Associates across the practice.
• Prepare daily, weekly, and ad hoc reports to support client service activities, portfolio management, and business operations.
• Generate accounts, portfolio, and business reports utilizing firm-approved systems and technology platforms.
• Perform a variety of administrative tasks including preparing correspondence, client communication materials, presentations, meeting documentation, statements, and tax-related documents.
• Coordinate and track ongoing client service requests, ensuring timely completion and follow-through.
• Monitor operational workflows and proactively identify and escalate issues requiring attention.

Technology & Process Management

• Utilize platforms such as Salesforce, Croesus, DocuSign, and Microsoft Office to support client servicing and practice operations.
• Maintain the accuracy and integrity of client data across multiple systems.
• Contribute to process improvements and workflow enhancements that increase efficiency and support a seamless client experience.
• Support technology adoption and best practices within the team to improve operational effectiveness.

Compliance & Risk Management

• Ensure all activities are conducted in accordance with regulatory requirements, firm policies, and industry standards.
• Proactively remain informed of compliance updates, regulatory changes, and company procedures.
• Assist with compliance reviews, documentation audits, and risk management activities as required.
• Exercise sound judgment and discretion when handling confidential client information and sensitive financial matters.

Team Collaboration & Practice Support

• Act as a resource for Advisors and team members on administrative, operational, and account-related matters.
• Collaborate with internal departments and external service providers to facilitate efficient client servicing.
• Support special projects and business initiatives aimed at enhancing operational efficiency and client experience.
• Contribute to a positive, professional, and collaborative team environment.
• Perform other duties and responsibilities as assigned.

The ideal candidate will possess:

• Bachelor's degree in business administration, finance, or similar field of study, or equivalent combination of education and experience.
• Minimum 5 years of experience in wealth management, investment advisory, private wealth, or financial services industry.
• Experience supporting high-net-worth clients, business owners, and multi-generational families is considered a strong asset.
• Demonstrated experience managing complex account administration, including trusts, estates, corporate accounts, or wealth transfer scenarios.
• Experience executing transactions and navigating regulatory requirements in a highly compliant environment.
• Relevant industry licensing and/or designations required or in progress, such as:
  
  • Registered Representative (RR)
  • Investment Representative (IR)
  • Canadian Investment Regulatory Exam (CIRE)
  • Chartered Investment Manager (CIM®)
• Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Experience working with Croesus and Salesforce is considered an asset.
• Ability to work independently with minimal supervision and demonstrate sound judgment in decision-making.
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Proven problem-solving skills with the ability to navigate complex client and operational situations.
• Excellent verbal and written communication skills.
• Professionalism, discretion, and the ability to handle highly confidential information.
• Comfortable working in an evolving environment with ambiguity and changing priorities.
• Strong client-service orientation with a commitment to delivering a personalized, high-touch client experience.

Conditions of employment:

• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Compensation & Benefits:

Range ($75,000.00 - $110,000.00)

The base salary represents Wellington-Altus's starting salary for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Salaries for part-time roles will be pro-rated based on number of hours regularly worked.

Base salary is one component of Wellington-Altus's total compensation package for employees, which may include performance-based incentives, commissions, or discretionary bonuses, as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location.

To apply:

Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website atwww.wellington-altus.ca