This position requires candidates to work on-site with clients, so a willingness to travel regularly to customer locations throughout North America is required. Successful applicants must reside in a state where Red Hat is registered to do business and hold an Active Top Secret Clearance with SCI eligibility.
What you will do:- Guide customers in building scalable, optimally managed solutions that are adaptable to technological improvements, using Red Hat technologies.
- Lead and deliver Services discovery sessions to educate customers on Red Hat technologies and best practices.
- Support the creation and review of task lists, accurately scoping projects and ensuring alignment with customer requirements.
- Provide technical expertise during presales activities.
- Build and maintain solid customer relationships, fostering collaboration and success.
- Clearly articulate the value of the Red Hat Services Portfolio, including Consulting, Training, and Technical Account Managers and integrate services into customer solutions.
- Provide customer feedback to internal teams to enhance product offerings and services.
- Lead internal initiatives that foster innovation, efficiency, and growth within the Services business.
- Continuously learn, grow, and adapt to new skills and technologies
- Regular travel to client locations, up to weekly according to project needs
What you will bring: - 5+ years experience in a solution architect, enterprise architect or technical consultant role
- Track record for creating architectural designs and leading a team on implementation toward successful customer outcomes
- Demonstrated ability to oversee project delivery including collaborating on project timelines and scope of work, identifying stakeholder needs and setting expectations
- Experience working collaboratively across diverse teams and stakeholders
- An ability and desire to mentor and experience with mentoring and coaching team members
- Experience leading teams in workshops, enablement, or engagements
- Associate or Bachelor's degree or higher in computer science or a technical discipline
- Experience leading successful modern cloud platform consulting engagements
- Experience with Red Hat Openshift and/or underlying components like Kubernetes and containers
- Broad and deep technical experience with one or more virtualization and cloud technologies like OpenShift Virtualization, OpenStack, VMWare vSphere, Microsoft Hyper-V, Amazon Web Services (AWS), or Microsoft Azure
- Experience with automation tools (e.g., Ansible, Terraform) and IaC practices
- Solid understanding of enterprise infrastructure (compute, storage, networking)
- Excellent written and verbal communication and presentation skills
- Willingness to gain Red Hat certifications in the early stages of your career with Red Hat, with current active Red Hat certifications a plus
After joining Red Hat, You will undergo an intensive customized training program on Red Hat technologies and Services solutions. Here's how your skill set will evolve and what you'll learn during your first year in the role:
Within two months, be prepared to join a project team by acquiring the following:
- Learn Red Hat technologies through enablements designed and taught by Red Hat experts and Red Hat certification
- Bring together your existing technical and leadership experience with new knowledge of Red Hat technologies to design and lead solutions for customers
- Gain exposure and collaboration within Red Hat Services & the more prominent organization through everyday networking and community events.
- Successful, collaborative delivery of customer projects as a technical lead through expertise on Red Hat's technologies
Within six months, contribute to the Services team via:
- Successful, collaborative delivery of customer projects as a technical lead through expertise in Red Hat's technologies.
- Working with sales/account teams to build technical roadmaps for customers who have not yet committed to a Red Hat solution
- Continuing to expand your knowledge and network, both internal and external, through enablement, communities, customers, and meetups
- Impacting Red Hat by identifying areas of opportunity internally and leading efforts to improve; such as developing standard solutions, simplifying processes, participating in interviews, etc.
Within 12 months, demonstrate technical leadership by accomplishing the following:
- Successfully implementing complex, large-scale solutions in customer environments.
- Active engagement and knowledge sharing with our internal and external communities of practice on lessons learned, best practices, and how-tos.
The salary range for this position is $134,050.00 - $221,210.00. Actual offer will be based on your qualifications.
Pay TransparencyRed Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
Benefits• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
