Your Daily Adventures Will Include:- Building AI-powered systems that process voice streams and real-time transcriptions to extract structured intelligence, contextual signals, and actionable insights.
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- Engineering high-availability AI pipelines across distributed, cross-team components to ensure reliable, low-latency agentic workflows.
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- Collaborating with stakeholders to ensure customers have the AI-driven capabilities and tools they need to succeed on the Outreach platform.
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- Rapidly prototyping ML and LLM solutions to validate approaches and accelerate iteration on complex, ambiguous problems.
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- Optimizing across the stack to maximize ROI for key pain points, from model architecture to service orchestration.
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- Contributing to Outreach's most visible AI surfaces, shaping how customers experience our next-generation agentic AI capabilities.
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Our Vision Of You:- 2 years of hands-on experience implementing machine learning and NLP systems, including LLM-based architectures, text classification, entity recognition, dialog, and agentic AI workflows
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- Master's Degree, or PhD, in relevant field such as computer science, machine learning, or related disciplines
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- Strong foundation in statistics and experiment design, and passion for data are essential for success in this role
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- Proficiency in Python, Java or Go or C++, along with strong software engineering skills
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- Experience developing and deploying cloud-based AI applications
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- Familiar with continuous-deployment projects
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- A collaborative mindset and willingness to support and elevate teammates
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- Ability to prioritize effectively and deliver incrementally in fast-moving environments.
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- Ability to quickly learn new technologies, frameworks, and LLM-related tooling.
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Preferred Qualifications:- Experience with speech-to-text systems or real-time audio/voice processing.
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- Familiarity with agentic AI frameworks or tool-use patterns in LLM systems.
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- Experience building low-latency, high-availability ML serving infrastructure.
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- Track record of taking ML models from prototype to production at scale.
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$140,000 - $175,000 a year
The annual base salary range for this role is $140,000-$175,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
Why You'll Love It Here• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
