Job OverviewWe are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real-time financial systems. You will support and enhance our proprietary index and market-data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.
This role is ideal for someone who thrives in fast-paced environments, understands front-to-back trade flows, and can lead technical resolution, real-time monitoring, incident handling, and projects with confidence.
Your TasksProduction Support & Incident Management- Provide L1/L2 support for business-critical trading and market-data applications.
- Monitor Linux-based production environments and resolve real-time operational issues.
- Act as the primary point of contact for business users, delivering timely support and clear communication.
- Lead incident management activities, including triage, escalation, stakeholder communication, and root-cause analysis.
- Own incidents, tickets, and service requests end-to-end while ensuring SLA compliance.
- Support change, release, and deployment activities following ITIL best practices.
Technical Support & Platform Stability - Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed systems.
- Analyse application logs, system behaviour, and complex datasets to identify and resolve issues.
- Execute database changes and optimise SQL queries.
- Partner with development, infrastructure, and business teams to maintain platform stability.
- Proactively identify recurring issues and drive permanent solutions.
Stakeholder & Service Management - Build trusted relationships with business users across global locations including Hong Kong, Frankfurt, and Toronto.
- Translate business requirements into technical actions and operational improvements.
- Lead projects and operational initiatives independently.
- Ensure critical issues are acknowledged, communicated, and escalated within agreed service levels.
Continuous Improvement - Improve monitoring, automation, operational processes, and support workflows.
- Maintain runbooks, support documentation, and knowledge articles.
- Mentor junior team members and contribute to a culture of operational excellence, teamwork, and accountability.
Your ProfileExperience- 5+ years of Application Support, Production Support, or Technical Support experience within financial markets.
- Experience supporting trading platforms, market-data systems, or other real-time business-critical applications.
- Strong understanding of trade lifecycle processes, market connectivity, and production operations.
Technical Skills - Strong Linux administration and troubleshooting experience.
- Advanced SQL skills.
- Experience with monitoring tools such as ELK, Kibana, Grafana, or similar platforms.
- Knowledge of APIs, distributed systems, job schedulers, and system integrations.
- Strong understanding of Incident, Change, and Release Management processes.
Desirable - Experience within market-making, derivatives, or multi-asset trading environments.
- Scripting experience with Bash and/or Python.
- AI Workflows and Automations
- DevOps, SRE, or software development experience.
- Experience implementing monitoring, automation, or operational improvement initiatives.
Our OfferGlobal Team: Be part of the Solactive family, a motivated team with an international setting.
FinTech Excellence: Join our team and delve into the inner workings of a thriving FinTech company.
Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture.
Responsibility & Connections: Take over responsibility from day one and build relationships in- and outside the company.
Special Benefits: Regular staff parties, access to Corporate Benefits, modern office space and free beverages.
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