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Senior Application Support Analyst - Equities Category: Business Analysis (functional and technical)
Main location: Canada, Quebec, Montre9al
Position ID:J1026-1987
Employment Type: Full Time
Position Description: Senior Application Support Analyst - Equities
The position is located within our Global Markets IT department at Cre9dit Agricole Corporate and Investment Bank (CIB). The Global Markets IT (GMI) department manages the global information system across the entire value chain of Capital Markets businesses. The GMI teams are primarily located in Paris, London, New York, Montreal, Hong Kong, India, and Singapore.
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the Americas, ensuring the best possible experience for our Trading, Sales and Operations users - both regionally and globally.
The successful candidate will own incident resolution, handle trader requests, and actively monitor the platform, while also contributing to its continuous improvement and resilience.
Key Responsibilities
1. Incident Management
Act as the first line of escalation for production incidents on the Equity platform.
Triage, investigate, and drive resolution of issues within agreed SLAs, ensuring clear and timely communication to stakeholders, including Front Office Trading in New York.
2. Trader & Business Request Handling
Serve as the primary IT contact for Trading, Sales and Operations teams.
Process and fulfill day to day trader requests (data queries, configuration changes, workflow investigations), ensuring high responsiveness and service quality.
3. Active Application Monitoring
Proactively monitor the health and performance of Equity platform applications using dedicated monitoring tools.
Detect anomalies before they impact users and trigger appropriate remediation actions.
4. Production Control Tower
Ensure proper monitoring instrumentation is in place and accessible, supporting both day to day platform stability and ad hoc analysis.
Maintain dashboards and alerting relevant to business operations.
5. Root Cause Analysis & Continuous Improvement
Investigate recurring incidents and platform shortfalls.
Document findings and formalize proposals to address identified issues, working with development and infrastructure teams to implement fixes.
6. Cross Regional Collaboration
Work closely with support and delivery teams in Asia and globally to ensure follow the sun coverage and share best practices across the GMI organization.
7. Platform Tooling & Automation
Contribute to the improvement of support processes through scripting, automation of repetitive tasks, and participation in CI/CD pipeline activities where relevant to production stability.
8. Technology & Tools Adoption
Integrate AI assisted tools such as GitHub Copilot into daily support workflows to improve efficiency and quality of deliveries.
Requirements (ordered by priority)
1. Application Support Experience - 5 years of experience in application support, IT operations, or a hybrid support/SRE role in the financial industry a degree in Computer Science is preferred.
2. Monitoring Systems (ITRS Geneos, ELK) - Hands on experience required.
3. Equities Business Knowledge - Equity business and financial market knowledge, understanding of equity front to back workflows, and basic instrument knowledge (stocks, indices, options, futures, swaps) P&L and VaR concepts are a plus.
4. SQL and NoSQL - Query writing, stored procedures, and query optimization.
5. Windows Server and UNIX/Linux - Windows Server environments (services, IIS, scheduled tasks) UNIX/Linux navigation, shell scripting, and Perl.
6. Batch Scheduling and Ticketing - Control M incident and request tracking tools (Jira or equivalent).
7. CI/CD and Containers - Working knowledge of Jenkins, Artifactory, and Ansible, as well as Docker and Kubernetes.
8. AI Assisted Development - Hands on use of GitHub Copilot in daily workflows.
9. Nice to Have - C# cloud platforms (AWS, Azure, Google Cloud).
Tools and Methodologies:
ITRS Geneos b7 ELK b7 SQL / NoSQL b7 Windows Server b7 IIS b7 UNIX/Linux b7 Shell b7 Perl b7 Control M b7 Jira b7 Jenkins b7 Artifactory b7 Ansible b7 Docker b7 Kubernetes b7 GitHub Copilot b7 C# b7 AWS / Azure / Google Cloud
Communication & Competencies
Excellent written and oral communication skills
Strong ability to explain technical issues to non technical audiences (traders, sales, management)
Rigorous incident and knowledge documentation habits
Ability to work under pressure in a fast paced trading environment
Self motivated, autonomous, and a strong team player
Meticulous, rigorous, and a fast learner
English fluency required
OTHER REQUIREMENTS
Term: 12 month contract
Target start date: September 2026
Language: Fluent in English, French is a plus.
Calendar/Holidays to follow: USA - New York
Skills: - English
- French
- ELK
- IIS
- Linux
- SQL
- Windows Server
