Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Partners with academic and business units within the University to understand their business needs and identify, implement, and maintain IT solutions that help meet their objectives. Provides expert technical guidance to others within the department and across all application services functions. Leads and develops business relationships and deep expertise in the operations of specific business units, handles the most technically complex applications and initiatives, develops internal operating standards, and provides guidance to team members. Works closely with vendors for issue resolution, oversees quality assurance, oversees application availability and security.

Responsibilities

KEY RESPONSIBILITIES:
1. Responsible for executing the full lifecycle of complex enterprise application services and solutions, ensuring their quality, reliability, stability, recoverability, and security
2. Manages and maintains relationships with key departments throughout the University to identify and understand customer needs, and implement solutions that best support objectives
3. Provides advanced technical expertise and works closely with other technical staff, functional teams, and vendors to troubleshoot and resolve application and data issues
4. Leads feasibility studies, reviews vendor contracts and SLAs, and leads development of procurement solicitations
5. Develops best practices for monitoring and proactively determines resource needs to ensure application up-time and availability
6. Manages vendor relationships to maximize the benefits the institution receives from their products, services, and agreements
7. Leads implementation projects for the department, provides updates on project progress, and proactively communicates issues that may impact project success
8. Develops best practices, develops standard operating procedures, provides guidance, provides technical expertise, and functions as an escalation point for the team
9. Develops and maintains application inventories and documentation, such as application architecture diagrams, data flow diagrams, business process documentation, configurations, data governance documents, standard operating procedures, and run books
10. Keeps stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives
11. Trains and mentors department staff as assigned

Required Qualifications

Educational Requirements
Bachelor's from an accredited institution of higher education or an equivalent combination of relevant education and/or experience.

Required Experience
Five (5) years of related IT experience demonstrating a progression of dealing with increasingly complex systems.

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
A degree from an accredited institution of higher education in Computer Science, Information Systems, or related field is preferred

Preferred Experience
Previous experience working in Higher Education
Experience with scripting languages for purposes of automation and integration
Experience with CSS, HTML and/or JavaScript

Knowledge, Skills, & Abilities

ABILITIES
Able to troubleshoot complex issues independently to determine root cause while maintaining detailed documentation of the progress through completion
Able to master new applications, in order to fully utilize their capabilities, including utilizing their scripting and process development logic
Able to build relationships, elicit and understand customer needs, analyze, understand, and document business processes
Able to think both tactically and strategically
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to anticipate to assess problems, proactively develop appropriate solutions, and communicate risks, benefits, and alternatives
Able to work well within a team environment
Able to navigate user interfaces for Windows and Linux operating systems, and knowledge of application installation and packaging systems, debugging and analysis tools, OS and middleware (e.g., IIS, Apache/Tomcat, Nginx) related application dependencies and configurations
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Extensive knowledge and experience supporting the full lifecycle of complex, cloud based, and on-premises applications and solutions
Demonstrated experience advising and guiding less experienced team members
Must be well versed in current and emerging technologies, technological trends, and industry best practices for their areas of responsibility
Experience analyzing business processes and supporting implementations from a technical perspective based on the business requirements
Experience with relational databases and a basic understanding of SQL

SKILLS
Strong communication and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff
Excellent interpersonal, prioritization, initiative, teamwork, problem solving, independent judgment, organization, time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Other Information

This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf