Bachelor's Degree with 8+ years of experience in analytics, visual operations, and data collection.
Active TS/SCI clearance with the ability to obtain CI poly.
Experience in the Intelligence Community, particularly with NGA or DoD.
Proven leadership or mentoring experience in technical teams focused on analytics and visualization.
Proficiency in tools like Grafana, Power BI, Tableau, or similar platforms.
Responsibilities
Supervise and mentor junior team members in analytics and visualization.
Oversee project workload and ensure timely completion of operational support.
Act as the primary contact for stakeholders, ensuring quality service delivery.
Analyze data to identify trends and actionable insights.
Utilize advanced analytics tools for real-time visualizations in IT operations.
Ensure data accuracy and integration for leadership decision-making.
Manage APIs and data content sources for operational analytics.
Benefits
Health, Dental, and Vision insurance.
401(k) matching program.
Accrued Paid Time Off (PTO).
Short-Term and Long-Term Disability and Life Insurance.
Referral bonuses and professional development reimbursement.
Full Job Description
**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**
The Senior Analytics & Visualization Operations Engineer is responsible for leading the design, development, and sustainment of operational analytics dashboards and websites that provide mission-critical insights for NGA executives and leadership. This role ensures the operational continuity and effectiveness of visualization solutions, enabling data-driven decision-making across the organization.
As a Lead member of the team, this individual will supervise a small, growing team while also performing hands-on development, maintenance, and analysis of data visualization solutions. The ideal candidate is a proactive problem-solver with deep expertise in analytics, visualization technologies, and IT service operations.
Responsibilities
Supervise and mentor junior team members, providing guidance on analytics, visualization, and operations support.
Oversee workload distribution, ensuring timely project completion and operational support.
Serve as the primary point of contact for stakeholders, ensuring high-quality service delivery.
Collect, condition, and analyze data to identify patterns, trends, and actionable insights.
Utilize advanced analytics tools to provide real-time, meaningful visualizations for IT service and operations management.
Ensure the accuracy and integration of data sources, maintaining high-quality outputs for leadership decision-making.
Oversee the sustainment and management of Application Programming Interfaces (APIs) and data content sources.
Troubleshoot and resolve technical issues related to operational analytics dashboards and websites.
Implement best practices for data security, governance, and compliance within visualization tools.
Provide superior customer service to internal stakeholders, ensuring visualization solutions meet mission needs.
Collaborate with cross-functional teams to refine analytics and visualization capabilities.
Develop user documentation and training materials to enhance the adoption and usability of analytics tools.
Supervisory Responsibilities
Other duties as assigned
Qualifications
Bachelor's Degree and 8+ years' experience
Relevant experience in the following:
Analytics
Visual Operations
Data Collection
Experience in the Intelligence Community
TS/SCI clearance with the ability to obtain CI poly
Preferred Qualifications:
Experience leading or mentoring technical teams supporting enterprise analytics, data visualization, or IT operations.
Experience developing operational dashboards using tools such as Grafana, Power BI, Tableau, Kibana, or similar analytics and visualization platforms.
Proficiency with SQL, Python, PowerShell, or similar scripting languages to automate data collection, analysis, and reporting.
Experience supporting the National Geospatial-Intelligence Agency (NGA), Department of Defense (DoD), or other Intelligence Community (IC) organizations.
Knowledge, Skills, and Abilities:
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Additional Information
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $180-$190k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!
